we play, we think, and we learn
At Adventure Science Center, we play, we think and we learn—and we do our very best to create an environment where our visitors do the same.
Adventure Science Center is an Equal Opportunity Employer. We are proud to offer a quality full-time benefits program with comprehensive medical, dental and vision packages that include company-paid life insurance, two weeks of paid vacation, 11 holidays and more.
Please note: due to the volume of applications received, we will only contact candidates selected for interviews.
Position Title: Director of Operations
Department: Operations
Reports to: CEO/President
Position Designation: Exempt, 40 Hours per week
With over 75 years of service, Adventure Science Center endeavors to be a “must-see” destination for visitors of all ages in Nashville and greater Tennessee. The science center is a learning hub, inspiring the next generation of creative and confident problem solvers. Our mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us.
POSITION OVERVIEW
The Director of Operations is responsible for the leadership of Guest Services, Gift Shop, IT, and Facilities departments. Direct responsibilities include staff supervision, project management, and ensuring fiscally sound operations while advancing the institution’s strategic goals and vision. The position sits on the Executive Leadership Team and reports to the President and CEO.
Job Essentials
- Lead strategy, monitor performance and maintain KPIs of earned income business operations, including general admission, retail, and contracted food service providers.
- Demonstrates exceptional understanding of customer service principles and techniques. Sets high-quality expectations for the team by setting clear guest/member-centric guidelines and modeling exemplary attitude toward development of relationships with members and guests.
- Serve as a member of the center’s Executive Leadership Team, providing strategic guidance and input in key areas of the overall museum’s operations and long-range vision.
- Stay abreast of industry trends in guest experience and operational analytics, using established best practices to monitor and improve performance as necessary.
- Monitor department efficiency and develop or modify systems to increase productivity as relevant.
- Collaborate with Executive Leadership Team on pricing strategies for earned revenue streams inclusive of promotional discounts, equal access initiatives, and value-added experiences.
- Serve as departmental lead for point of sales software including understanding the broad scope of use and training new staff on system use.
- Serve as institutional IT lead, maintaining day-to-day functionality of systems and serving as key liaison with contracted IT service provider(s).
- Lead and manage direct reports using clear objectives, respectful communication strategies, and transparent accountability measures.
- Annually develop departmental budgets with consistent monitoring and quarterly reforecasting as necessary.
- Other duties as required to advance the science center’s strategic plan, mission and vision.
Example Responsibilities: Facilities
- Supervision and training of all facilities team members.
- Proficiency in overseeing all aspects of building operations, including the maintenance of important contacts for specialized maintenance requirements.
- Provide oversight for all safety and security protocols, including regular safety meetings and trainings.
- Regularly review, revise and implement 5-year capital improvements and major maintenance plans in collaboration with finance department and working within annual fiscal parameters.
Example Responsibilities: IT
- Manage relationships with external service providers to ensure IT needs are being met in a timely manner.
- Maintain IT functionality and infrastructure in both front and back of house, working with Chief Business Officer on purchasing needs.
- Advise annually on strategies for maintaining an IT infrastructure aligned with current best practices in the field.
Example Responsibilities: Guest Experience
- Supervise Guest Services Manager, providing leadership support as well as day-to-day support as needed during times of peak attendance.
- Ensure guest experience processes and lobby environment are aligned with industry best practices, working collaboratively to update and revise as needed.
- Work with Executive Leadership Team on acquisition strategy, including identifying target audiences and external advertisement campaigns.
Qualifications
- Bachelor’s degree in tourism, business, public administration, or related field of study is preferred.
- A minimum of 4-6 years of demonstrated expertise leading operations, managing complex budgets and ensuring quality customer experience.
- Expertise with point of sales software, databases, and Microsoft Office Suite. Blackbaud Altru experience is a plus.
- Strong interpersonal skills with the ability to motivate, mobilize, and manage effective teams.
- Ability to work some nights and weekends.
- Ability to lift 50 pounds unassisted.
While we’ve listed our ideal qualifications, we value individual competence, experience, and enthusiasm for our mission. We encourage all who think they are a good match for the role to apply.
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS AND PERKS
- Free onsite parking
- Medical, Dental, Vision, and Life Insurance
- HSA with Employer Match
- Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
- 401(k) with Employer Match
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To apply, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Director of Operations” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.
Position Title: Guest Services Representative
Department: Operations
Reports to: Guest Services Manager
Position Designation: Non-Exempt, Part Time
Pay Rate: $16.00/hour
Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.
POSITION OVERVIEW
As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all Adventure Science Center guests. This position is responsible for completing all front desk functions as trained and assigned. Performing your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.
ESSENTIAL FUNCTIONS
- Welcome visitors and sell admission tickets
- Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience
- Work as a team to ensure the lobby and front desk are clean and presentable to visitors
- Answer guest questions and help resolve concerns
- Answer phones and guest questions as needed
- Offer a positive experience in person and on the phone
- Provide friendly, prompt, and accurate customer service
- Balance cash drawer at the end of each day
- Welcome and accommodate school and private groups
- Train for and work exhibit operation as needed
- Coat check and stroller rental as needed
Customer Service
- Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm for Adventure Science Center
- Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, professional attitude
- Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude
Operational Support
- Learn and perform core operational functions of guest safety and wayfinding
- Learn and carry out emergency procedures and protocols for incidents when necessary
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES AND TRAITS
- Basic knowledge of customer service principles, techniques systems, and standards
- Basic knowledge of computer programs
- Ability to solve practical problems and resolve a variety of situations
- Ability to establish and maintain effective working relationships with multiple personality types
- Willingness to learn information to enhance job knowledge in order to inform guests more effectively
Qualifications
- Preferred previous guest relations experience
- Strong customer service skills
- Be able to work independently
- Possess strong communication and interpersonal skills
- Be reliable, flexible, and personable
- Willingness to take initiative and make decisions in customer service
- Must be at least 18 years old
- Must be capable of general physical movement i.e. standing and bending throughout the day
- Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS AND PERKS
- Free onsite parking
- 401(k) with Employer Match
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To be considered for this position, please submit a resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Guest Services Representative” in the subject line of your message.
No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.
Position Title: Learning Specialist I
Department: Formal Programs
Reports to: Formal Programs Manager
Position Designation: Non-exempt/Hourly, Part-Time
Hourly Rate: $18.00/hour
Typical Schedule: Monday, Thursday, Friday, flexible hours
Learning Specialists are the tour guides of science! Working in Adventure Science Center’s classrooms and science lab, they lead groups of 15-30 through hands-on science activities.
You’ll experience a little of everything as a Learning Specialist, from leading school students in a pig dissection to helping campers create roller coasters. You’ll master our diverse array of programs that range across the fields of science. Along the way, you’ll help inspire the next generation of scientists, engineers, and tinkerers!
POSITION OVERVIEW
The Learning Specialist is responsible for the delivery of quality, hands-on science programs to schools, educational institutions/organizations, camp attendees, and the general public. This position requires strong communication skills, a commitment to guest experience, and a passion for learning and accurately communicating the principles of STEM.
ESSENTIAL FUNCTIONS
Programs
- Present hands-on, inquiry-based science programs for public audiences, school groups, and camps within Adventure Science Center's science lab and classrooms.
- Facilitate in organizing and welcoming the entry of students, school faculty, and chaperones.
- Strive to improve and maintain individual science literacy.
- Maintain organization of program materials in inventory supply spaces by resetting after every use.
- Serve as a lead counselor for camps as needed.
- Other duties as deemed necessary by program need and/or management
Customer Service
- Basic knowledge of customer service principles, techniques systems, and standards.
- Proactively engage guests in inspiring interactions.
- Anticipate guests' needs and solve visitor issues with a positive, courteous, and professional attitude.
- Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude.
Other Functions and Responsibilities
- Attend quarterly staff meetings and weekly educational team meetings.
- Perform core operational functions of visitor safety and wayfinding as needed.
- Assist during emergency and evacuation situations.
QUALIFICATIONS/TRAITS
- Must be at least 18 years of age
- Education: B.S. or B.A. Individuals in a science field, education, or theater may be given preference.
- Experience creating and teaching inquiry-based hands-on science programs is preferred.
- Excellent interpersonal, communication, and presentation/facilitation skills.
- Enthusiasm for science, science education, and community engagement.
- Reliable, collaborative team player.
- Proactive communicator, engaging other departments in short- and long-term planning.
- Ability to exercise sound judgment and flexibility should difficult situations arise.
- Professional appearance and demeanor.
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES
- Public speaking and/or acting skills.
- Ability to work with and organize large groups of youth and their parents/teachers in a fast-paced, high-intensity environment.
- Ability to juggle multiple projects effectively and meet deadlines.
- Ability to prioritize daily operations and adapt to changes as necessary.
- Knowledge of current technology to create dynamic and engaging presentations.
- Knowledge of current, best pedagogical practices to best serve Adventure Science Center's diverse audience.
- Desire to work with and inspire children and adult guests from diverse backgrounds.
- Understanding of the importance and value of working as part of a larger cross-functional and intra-departmental team in a professional, courteous, and collaborative manner.
- MS Office skills (Outlook, Word, Excel, PowerPoint).
SPECIAL CONDITIONS
- Must complete Adventure Science Center Safety Training to work with hazardous materials.
- This position requires flexibility in work hours which may include working some evenings, weekends, and holidays, and a varied weekday work schedule.
- Ability to complete CPR and First Aid Training.
ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS
- The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
- Typically, walking, standing, bending, and carrying light items (up to 40 pounds unassisted) are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity and visual and auditory acuity.
- Some repetitive motion is involved.
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS AND PERKS
- Free onsite parking
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Learning Specialist" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.
Position Title: Facilities Technician I
Department: Facilities
Reports To: Facilities Manager
FLSA Designation: Non-Exempt, FT position
Pay Rate: $17.50/hour
Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.
POSITION OVERVIEW
This position is part of the team of facilities professionals who are essential to the care and maintenance of a 100,000 + square foot facility. This individual is responsible for multiple responsibilities, tasks, and duties that help Adventure Science Center function seven days a week. This position will perform daily tasks ranging from custodial and maintenance tasks to event set-up/tear-down, both essential to the core operation.
ESSENTIAL FUNCTIONS
With the direction of the Facilities Manager:
- Maintain cleanliness of building, including but not limited to daily vacuuming, dusting, trash collection, sanitizing high-touch areas, and cleaning of bathrooms.
- Ensure public events and private rentals are set up and torn down on time, including but not limited to tables, chairs, linens, and decorations.
- Assists with daily inspection of facility equipment as needed.
- Assists Facilities Manager and Facilities Technician II, as needed, with maintenance of HVAC, electrical, pneumatic systems, plumbing, elevators, etc.
- Maintain various maintenance and safety checklist duties.
- Perform miscellaneous and job-related duties as assigned.
Customer Service
- Support guests and co-workers by resolving issues with a positive, courteous, and professional attitude.
- Maintains quality service by establishing and enforcing organization standards.
- Approaches position with a teamwork mentality to achieve common goals.
- Understanding of the importance and value of working as part of a larger cross-functional and inter-departmental team in a professional, courteous, and collaborative way.
Operational Support
- Attend monthly staff meetings as schedule permits.
- Perform core operational functions of guest safety and wayfinding.
- Assist during emergency and evacuation situations.
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS
Work schedule is Thursday — Monday with Tuesday and Wednesday off.
- Ability to fill out and complete daily checklist.
- Ability to operate various types of custodial equipment including but not limited to, upright and hand vacuums.
- Ability to follow oral and written instructions and able to read cleaning chemical labels and proper application of those chemicals.
- Ability to work independently as well as be an effective team member.
- Basic shop knowledge, drills, saws, and various hand tools.
- Basic Knowledge of and practice with Microsoft Outlook, Word, and Excel.
- Reliable, courteous, and collaborative team player.
- Ability to exercise sound judgment and flexibility should difficult situations arise.
- Must complete Adventure Science Center training in order to work with hazardous materials
- High School diploma or Equivalent.
- 1-3 years previous work experience in one or more of the following fields: custodial, maintenance, events.
- Be able to pass a background check.
- Be available to work weekends, holidays, and occasional after-hours events
- Courteous professional manner and ability to interact with science center guests.
- Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted).
Environmental Conditions & Physical Demands
- The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations.
- Physical demands include event equipment and set up, walking, carrying, standing during events, and lifting up to 50 lbs. unassisted and 100 lbs. assisted.
- The employee must have manual dexterity and visual and auditory acuity. Some repetitive motion is involved.
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS AND PERKS
- Free onsite parking
- Medical, Dental, Vision, and Life Insurance
- Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
- 401(k) with Employer Match
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Facilities Technician I" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.
Information regarding internships
We appreciate your interest in Adventure Science Center. At this time, we do not offer internship opportunities. We encourage you to explore our open roles or consider volunteering with us to engage with our mission and contribute to our community.
Contact us for more information.
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