Careers

Position Title: Facilities Technician I

Department: Facilities

Reports To: Facilities Manager

FLSA Designation: Non-Exempt, Part-Time Position

Pay Rate: $16.50/hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is part of the team of facilities professionals who are essential to the care and maintenance of a 100,000 + square foot facility. This individual is responsible for multiple responsibilities, tasks, and duties that help the Adventure Science Center function seven days a week. This position will perform daily tasks ranging from custodial and maintenance tasks to event set-up/tear-down, both essential to the core operation.

The work schedule for this role is Saturday and Sunday 8:30 am to 6:30 pm, with additional hours available during the week as needed for coverage or events and rentals.

ESSENTIAL FUNCTIONS

With the direction of the Facilities Manager:

• Maintain cleanliness of building, including but not limited to daily vacuuming, dusting, trash collection, sanitizing high-touch areas, and cleaning of bathrooms.
• Ensure public events and private rentals are set up and torn down in a timely manner, including but not limited to tables, chairs, linens, and decorations.
• Assists with daily inspection of facility equipment as needed.
• Assists Facilities Manager and Facilities Technician II, as needed, with maintenance of HVAC, electrical, pneumatic systems, plumbing, elevators, etc.
• Maintain various maintenance and safety checklist duties.
• Perform miscellaneous and job-related duties as assigned.

Customer Service

• Support guests and co-workers by resolving issues with a positive, courteous, and professional attitude.
• Maintains quality service by establishing and enforcing organization standards.
• Approaches position with a teamwork mentality to achieve common goals.
• Understanding of the importance and value of working as part of a larger cross-functional and inter-departmental team in a professional, courteous, and collaborative way.

Operational Support

• Perform core operational functions of guest safety and wayfinding.
• Assist during emergency and evacuation situations.

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Ability to fill out and complete daily checklist.
• Ability to operate various types of custodial equipment including but not limited to, upright and hand vacuums.
• Ability to follow oral and written instructions and able to read cleaning chemical labels and proper application of those chemicals.
• Ability to work independently as well as be an effective team member.
• Basic Knowledge of and practice with Microsoft Outlook, Word, and Excel.
• Motivated, flexible, and dependable.
• Reliable, courteous, and collaborative team player.
• Pleasant disposition, customer service oriented.
• Ability to exercise sound judgment and flexibility should difficult situations arise.

Special Conditions

• The provided uniform must be worn at all times.
• Must complete Adventure Science Center training in order to work with hazardous materials.

Qualifications

• High School diploma or Equivalent.
• 1-2 years previous work experience in one or more of the following fields: custodial, maintenance, events.
• Be able to pass a background check.
• Be available to work weekends, holidays, and occasional after-hours events.
• Courteous professional manner and ability to interact with science center guests.
• Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted).

Environmental Conditions & Physical Demands

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices and meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations.
• Physical demands include event equipment and set up, walking, carrying, standing during events and
• Lifting up to 50 lbs. unassisted and 100 lbs. assisted.
• The employee must have manual dexterity and visual and auditory acuity. Some repetitive motion is involved.

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

BENEFITS AND PERKS 

• Free onsite parking 
• Medical, Dental, Vision, and Life Insurance 
• HSA with Employer Match
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

Please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Facilities Technician” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Guest Services Representative 

Department: Operations

Reports to: Guest Services Manager  

Position Designation: Non-Exempt, Part Time

Pay Rate: $16.00/hour 

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all Adventure Science Center guests. This position is responsible for completing all front desk functions as trained and assigned. Performing your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.

ESSENTIAL FUNCTIONS

• Welcome visitors and sell admission tickets
• Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience
• Work as a team to ensure the lobby and front desk are clean and presentable to visitors
• Answer guest questions and help resolve concerns
• Answer phones and guest questions as needed
• Offer a positive experience in person and on the phone
• Provide friendly, prompt, and accurate customer service
• Balance cash drawer at the end of each day
• Welcome and accommodate school and private groups
• Train for and work exhibit operation as needed
• Coat check and stroller rental as needed

Customer Service

• Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm for Adventure Science Center
• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, professional attitude
• Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude

Operational Support

• Learn and perform core operational functions of guest safety and wayfinding
• Learn and carry out emergency procedures and protocols for incidents when necessary

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES AND TRAITS

• Basic knowledge of customer service principles, techniques systems, and standards
• Basic knowledge of computer programs
• Ability to solve practical problems and resolve a variety of situations
• Ability to establish and maintain effective working relationships with multiple personality types
• Willingness to learn information to enhance job knowledge in order to inform guests more effectively

Qualifications

• Preferred previous guest relations experience
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible, and personable
• Willingness to take initiative and make decisions in customer service
• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

BENEFITS AND PERKS

• Free onsite parking
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Guest Services Representative” in the subject line of your message.

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

Position Title: TRIP (Tennessee Rural Impact Project) Program Specialist

Department: Learning and Outreach

Reports To: Learning & Outreach Manager

FLSA Classification: Non-exempt, part-time, working <30 hours per week

Hourly Rate: $17.00/hour

The TRIP Program Specialist will work with educators from six of Tennessee’s most exciting and renowned science centers and museums to create and distribute unique, educative activities and materials. The TRIP Program Specialist along with the TRIP team will culminate a three-year grant, working to build new programs and collaborative techniques with rural communities and schools around the state.

The TRIP team you will work closely with is a friendly, knowledgeable, creative, collaborative, mission-driven group of informal educators who are passionate and excited about the work they do and the partnerships they foster. Working with these individuals will offer you invaluable professional development opportunities as well as open doors to resources and connections that will amplify your informal education portfolio.

This position will coordinate with TRIP team members to create, organize, edit, and finesse program deliverables like curriculum and exploration cards, virtual programs, and teacher workshops. The programs you will help bring to life will contribute to the STEM education and enlightenment of students, families, teachers, and community members of our dedicated TRIP county partners.

Some things you’ll need to be able to do:

• Have a passion for science, learning, and play
• Be an effective communicator and collaborator
• Organize, edit, and disseminate TRIP content and deliverables
• Take initiative while working independently or as part of a team both in person and virtually
• Work on various days and times of the week, including some evenings and weekends

Sounds like this job could be for you? Apply now or read on for the formal details.

POSITION OVERVIEW

TRIP Program Specialist will work with Adventure Science Center staff and the Science Alliance (a cohort of Tennessee science museums) TRIP team members to collaborate, create, and deliver program content. TRIP is a federally-funded project working with specific rural communities and schools, focusing on the K-2nd grade cohort. This position requires strong communication skills, a commitment to producing high-quality programs, and a passion for learning and accurately communicating the principles of STEM.

The TRIP Program Specialist is a federally funded role, with an anticipated end date of August 2024. An extension of the grant is possible, but not guaranteed.

ESSENTIAL FUNCTIONS

Programs

• Coordinate, compile, and edit content for TRIP program deliverables
• Meet and coordinate with TRIP Alliance team members and Adventure Science Center staff
• Participate and contribute to bi-weekly TRIP leadership meetings
• Virtual Programs – collecting footage from the Alliance team and editing virtual footage as needed
• Work with the TRIP team to create website content
• TRIP Program card design and creation – curriculum and exploration cards (customize graphics based on theme, compile content – assess readability, grade-specific, have an eye for engaging content)
• Strive to improve and maintain individual science literacy
• Be a liaison between and among Science Alliance program team members to coordinate TRIP content
• Assist in facilitating professional development with teachers involved in the TRIP project
• Purchase, organize, and track supplies orders in alignment with the project timeline
• Represent the Adventure Science Center in an appropriate, professional manner
• Other duties as deemed necessary by program need and/or management

Customer Service

• Basic knowledge of customer service principles, techniques systems, and standards
• Interact on all phone calls, emails, etc. with a positive, helpful, courteous, respectful, and professional attitude

Other Functions and Responsibilities

• Attend quarterly staff meetings and weekly educational team meetings
• Perform core operational functions of visitor safety and wayfinding as needed
• Assist during emergency and evacuation situations

QUALIFICATIONS / TRAITS

• Must be at least 18 years of age
• Education: individuals with training, experience, and/or interest in science education or project coordination may be given preference
• Experience creating and teaching inquiry-based hands-on STEM programs preferred
• Excellent interpersonal, organization, and communication skills
• Must possess a valid TN driver’s license, the ability to drive to off-site locations, and maintain a satisfactory driving record
• Enthusiasm for science, science education, and community engagement
• Reliable, collaborative team player
• Pleasant disposition, customer-service oriented
• Proactive communicator, engaging other departments and institutions in project planning and execution
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Professional appearance and demeanor

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES

• Ability to juggle multiple projects effectively and meet deadlines
• Ability to prioritize daily operations and adapt to changes as necessary
• Knowledge of current technology to assist in creating dynamic and engaging content
• Knowledge of current, best pedagogical practices to best serve TN’s students
• Understanding of the importance and value of working as part of a larger cross-functional and intra-departmental team in a professional, courteous, and collaborative manner
• MS Office skills (Outlook, Word, Excel, PowerPoint)
• Canvas and Vimeo experience

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

BENEFITS AND PERKS

• Free onsite parking
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens and more!
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "TRIP Program Coordinator" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Director of Operations

Department: Operations

Reports To: CEO/President

FLSA Classification: Exempt, 40 hours per week

Date Written/Revised: October 11, 2023

With over 75 years of service, Adventure Science Center endeavors to be a “must-see” destination for visitors of all ages in Nashville and greater Tennessee. The science center is a learning hub, inspiring the next generation of creative and confident problem solvers. Our mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us.  

POSITION OVERVIEW

The Director of Operations is responsible for the leadership of Guest Services, Gift Shop, IT, and Facilities departments. Direct responsibilities include management of guest service, gift shop and facilities staff, project management, and other financial and operational aspects as assigned. This position reports to the CEO/President.

Job Essentials

• Lead key earned income business operations, including general admission, retail, and food service. 
• Monitor performance and maintain key metrics of earned income programs (general admission, gift shop, and food service). Identify trends and recommend adjusting efforts to ensure guest satisfaction and achievement of revenue goals. Report metrics to relevant stakeholders.
• Based on identified insights, design and implement systems that improve the efficiency of departmental functions.
• Work with the Vice President of Marketing & Communications and Chief Business Officer to establish pricing protocols and processes that optimize revenues for the entire organization, considering community accessibility, and provide a clear, consistent approach to pricing strategy. Acts as the Recommender in the RAPID model for pricing proposals and changes.
• Guide strategy of discounts and promotions with the Vice President of Marketing & Communications and Chief Business Officer. Ensure consistency across the organization’s fee-based offerings.
• Ensure other departments are using point of sales software and database effectively, including training new staff.
• Create a three (3) year business plan that supports the attendance, participation, and revenue goals of the science center.
• Evaluate and direct short and long-term strategic and operational planning of general admission and gift shop.
• Lead and manage direct reports through consistent communication and establishment of accountabilities.
• Develop and review department budgets with direct reports.
• Direct and motivate staff to maintain a positive, upbeat environment that aligns with Adventure Science Center’s culture.
• Serve as a member of the center’s Executive Leadership Team, providing strategic guidance and input in key areas of the overall museum’s operations and long-range vision.
• Champion excellent customer service.

Facilities and Building

• Supervise Facilities Manager
• Serve on Safety Committee
• Oversee and monitor safety and security protocols.
• Guide implementation of guest and staff safety strategy, policy, and procedures with Facilities Manager and other key team members.
• Develop and review the ongoing 5-year capital improvements and major maintenance plans and oversee the implementation while working with finance to determine funding.

General Admission and Retail Services

• Supervise Guest Services Manager.
• Set annual admission goals, including individual and group admission.
• Oversee guest entry, check-in strategy, and guest welcoming experience, including lobby configuration, lobby and building signage (printed signs and digital screens), and sales priorities at check-in in coordination with Marketing and Facilities.
• Work with Marketing to develop and implement an acquisition strategy, including identifying target audiences and external advertisement campaigns.

Food Service

• Act as a point of contact for onsite food merchant(s), coordinating with events team on catering as needed; and developing an optimal food service strategy (location and nature of food service to optimally serve guest needs).
• Maintain relationships with community members to have multiple vendors in our portfolio.

Information Technology

• Manage relationships with external service providers to ensure IT needs are being met in a timely manner.
• Work with the Chief Business Officer on purchasing of new equipment as needed
• Maintain the infrastructure in both front and back of house.
• Coordinate IT committee.

Customer Service

• Demonstrates exceptional understanding of customer service principles and techniques.  Sets high-quality expectations for the team by setting clear guest/member-centric guidelines and modeling exemplary attitudes toward the development of relationships with members and guests.  

Other Duties as Needed

Qualifications

• Bachelor’s degree in business or related field of study.
• A minimum of 4-6 years of demonstrated expertise managing staff and directing operational performance.
• Expertise with point of sales software and databases, as well as Microsoft office suite. Blackbaud Altru experience a plus.
• Experience with developing budgets and writing business plans.
• Strong interpersonal skills with the ability to motivate, mobilize, and manage effective teams.
• Ability to work some nights and weekends
• Ability to lift 50 pounds unassisted.

While we've listed our ideal qualifications, we value individual competence, experience, and enthusiasm for our mission. We encourage all who think they are a good match for the role to apply. 

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

BENEFITS AND PERKS 

• Free onsite parking 
• Medical, Dental, Vision, and Life Insurance 
• HSA with Employer Match
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To apply, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Director of Operations” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer. 

This is intended to be a description of the general nature and level of work to be performed.  This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.