Careers

Position Title: Adventure Guide

Department: Experience and Collaboration, Public Programming

Reports to: Public Engagement Program Manager

FLSA Designation:  Non-exempt, part-time, working <30 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for maintaining exhibit galleries and operating experiential exhibits (Moonwalk, Infinity Room, and Virtual Reality) while delivering exceptional customer service to guests. Adventure Guides are expected to learn and comply with all safety procedures while maintaining an orderly atmosphere. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Have a willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 15-20 hours per week including weekends

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules of the exhibits
• Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
• Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
• Maintain orderly exhibits by enforcing crowd control and operating exhibits in a timely manner
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Execute other duties deemed necessary by management based on museum needs

Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in both fast-paced and calm environments
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY

To be considered for this position, submit a cover letter, resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Adventure Guide” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Learning Specialist

Department: Learning and Outreach

Reports to: Learning & Outreach Manager

Position Designation: Non-exempt/Hourly, Full-Time 

Hourly Rate: $17.10/hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.

POSITION OVERVIEW

Learning Specialist is responsible for the delivery of quality, hands-on science programs to schools, educational institutions/organizations, ASC camp attendees, and the general public. This position requires strong communication skills, a commitment to guest experience, and a passion for learning & accurately communicating the principles of STEM.

ESSENTIAL FUNCTIONS

Programs

• Develop, plan and present inquiry-based, hands-on science programs for school groups, camps, outreach, homeschool, and virtual content in accordance with the ASC model. 
• Develop and update curriculum for school programs, outreach, homeschool, camps, and virtual programs when assigned. 
• Facilitate in organizing and welcoming the entry of students, school faculty, and chaperones
• Strive to improve and maintain individual science literacy 
• Develop, plan and lead Scout programming when assigned 
• Responsibility to maintain organization of program materials in inventory supply spaces by resetting after every use.
• Serve as a lead counselor for all camps when assigned 
• Develop, plan, lead and edit virtual programming both live and pre-recorded
• Lead, plan and assist with Birthday party programming
• Represent the Adventure Science Center in an appropriate manner while attending or leading off-site programming. 
• Other duties as deemed necessary by program need and/or management

Customer Service

• Basic knowledge of customer service principles, techniques systems, and standards 
• Proactively engage guests in inspiring interactions
• Anticipate guests' needs and solve visitor issues with a positive, courteous and professional attitude
• Interact on all phone calls with same positive, helpful, courteous, respectful, and professional attitude

Other Functions and Responsibilities

• Attend quarterly staff meetings and weekly educational team meetings
• Perform core operational functions of visitor safety and wayfinding as needed
• Assist during emergency and evacuation situations

QUALIFICATIONS/TRAITS

• Must be at least 18 years of age
• Education: B.S. or B.A  and individuals in a science field, education, or theater may be given preference 
• Experience creating and teaching inquiry based hands-on science programs is preferred
• Excellent interpersonal, communication, and presentation/facilitation skills 
• Must possess a valid TN driver’s license, the ability to drive to off-site locations, and maintain a satisfactory driving record
• Enthusiasm for science, science education, and community engagement
• Reliable, collaborative team player
• Pleasant disposition, customer-service oriented
• Proactive communicator, engaging other departments in short- and long-term planning
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Professional appearance and demeanor

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Public speaking and/or acting skills
• Ability to work with and organize large groups of youth and their parents/teachers in a fast-paced, high-intensity environment
• Ability to juggle multiple projects effectively and meet deadlines
• Ability to prioritize daily operations and adapt to changes as necessary
• Knowledge of current technology to create dynamic and engaging presentations.
• Knowledge of current, best pedagogical practices to best serve ASC’s diverse audience.
• Desire to work with and inspire children and adult guests from diverse backgrounds
• Understanding of the importance and value of working as part of a larger cross-functional and intra-departmental team in a professional, courteous, and collaborative manner 
• MS Office skills (Outlook, Word, Excel, PowerPoint)

SPECIAL CONDITIONS

• Must complete ASC Safety Training in order to work with hazardous materials 
• This position requires flexibility to work hours which may include working some evenings/weekends/holidays, and a varied weekday work schedule 
• ASC uniform and nametag must be worn at all times
• Ability to complete CPR and First Aid Training

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Typically, walking, standing, bending, and carrying of light items (up to 40 pounds unassisted) are required.  At times, the employee may sit comfortably to do the work.  Also, the employee must have manual dexterity, visual, and auditory acuity.
• Some repetitive motion is involved.
• Work schedule and work hours are variable based on operation requirements. Availability to work peak days and hours, combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters 
• We think big, embrace risk, and evolve our ideas in order to lead. 
• We are collaborative with each other and our whole community. 
• We foster diversity, curiosity, and creativity to make our experience unique. 

BENEFITS AND PERKS

• Free onsite parking 
• Medical, Dental, Vision, and Life Insurance 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness 

TO APPLY

To be considered for this position, please submit a cover letter, resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Learning Specialist” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Learning Specialist

Department: Learning and Outreach

Reports to: Learning & Outreach Manager

Position Designation: Non-exempt/Hourly, Part-Time 

Hourly Rate: $17.10/hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.

POSITION OVERVIEW

Learning Specialist is responsible for the delivery of quality, hands-on science programs to schools, educational institutions/organizations, ASC camp attendees, and the general public. This position requires strong communication skills, a commitment to guest experience, and a passion for learning & accurately communicating the principles of STEM.

ESSENTIAL FUNCTIONS

Programs

• Develop, plan and present inquiry-based, hands-on science programs for school groups, camps, outreach, homeschool, and virtual content in accordance with the ASC model. 
• Develop and update curriculum for school programs, outreach, homeschool, camps, and virtual programs when assigned. 
• Facilitate in organizing and welcoming the entry of students, school faculty, and chaperones.
• Strive to improve and maintain individual science literacy.
• Develop, plan and lead Scout programming when assigned.
• Responsibility to maintain the organization of program materials in inventory supply spaces by resetting them after every use.
• Serve as a lead counselor for all camps when assigned.
• Develop, plan, lead and edit virtual programming both live and pre-recorded.
• Lead, plan, and assist with Birthday party programming.
• Represent the Adventure Science Center in an appropriate manner while attending or leading off-site programming. 
• Other duties as deemed necessary by program need and/or management.

Customer Service

• Basic knowledge of customer service principles, techniques systems, and standards.
• Proactively engage guests in inspiring interactions.
• Anticipate guests' needs and solve visitor issues with a positive, courteous and professional attitude.
• Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude.

Other Functions and Responsibilities

• Attend quarterly staff meetings and weekly educational team meetings.
• Perform core operational functions of visitor safety and wayfinding as needed.
• Assist during emergency and evacuation situations.

QUALIFICATIONS/TRAITS

• Must be at least 18 years of age.
• Education: B.S. or B.A. and individuals in a science field, education, or theater may be given preference  Experience creating and teaching inquiry-based hands-on science programs is preferred.
• Excellent interpersonal, communication, and presentation/facilitation skills.
• Enthusiasm for science, science education, and community engagement.
• Reliable, collaborative team player.
• Proactive communicator, engaging other departments in short- and long-term planning.
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Professional appearance and demeanor.
• Must possess a valid TN driver’s license, the ability to drive to off-site locations, and maintain a satisfactory driving record.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Public speaking and/or acting skills
• Ability to work with and organize large groups of youth and their parents/teachers in a fast-paced, high-intensity environment
• Ability to juggle multiple projects effectively and meet deadlines
• Ability to prioritize daily operations and adapt to changes as necessary
• Knowledge of current technology to create dynamic and engaging presentations.
• Knowledge of current, best pedagogical practices to best serve ASC’s diverse audience.
• Desire to work with and inspire children and adult guests from diverse backgrounds
• Understanding of the importance and value of working as part of a larger cross-functional and intra-departmental team in a professional, courteous, and collaborative manner 
• MS Office skills (Outlook, Word, Excel, PowerPoint)

SPECIAL CONDITIONS

• Must complete ASC Safety Training in order to work with hazardous materials.
• This position requires flexibility to work hours which may include working some evenings/weekends/holidays, and a varied weekday work schedule.
• ASC uniform and nametag must be worn at all times.
• Ability to complete CPR and First Aid Training.

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Typically, walking, standing, bending, and carrying of light items (up to 40 pounds unassisted) are required.  At times, the employee may sit comfortably to do the work.  Also, the employee must have manual dexterity, visual, and auditory acuity.
• Some repetitive motion is involved.
• Work schedules and work hours are variable based on operation requirements. Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY

To be considered for this position, submit a cover letter, resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Learning Specialist” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Guest Services Lead 

Department: Operations

Reports to: Associate Manager, Guest & Member Services

Position Designation: Non-Exempt, Full time

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.  ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner. 

POSITION OVERVIEW

As a member of Adventure Science Center, each team member is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all ASC guests. This position is responsible for assisting the Guest Services and Retail Managers with the smooth operation of the guest experience in all guest locations; guest service desks, lobby, and gift shop, in addition to conducting duties in the absence of the Guest Services and/or Retail managers. The Lead is expected to perform their job with a sense of pride in their work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center.

ESSENTIAL FUNCTIONS

• Interact with guests to ensure a productive, informative, and enjoyable guest experience.
• Set the example for exceptional customer service through sales and guest relations.
• Conduct daily opening and closing of cash drawers, in both lobby and gift shop, in an accurate and efficient manner, submitting/printing/copying all related reports as required.
• Monitor internal controls as it relates to cash handling by Guest Service staff.
• Ensure all workstations, in both lobby and gift shop, are cleaned, neat, and replenished with supplies and collateral.
• Assist Guest Services Manager and Retail Manager as needed with change orders and necessary supplies.
• Assist Retail Manager with inventory, fulfillment, and merchandising, both during operating hours and after close.
• Step into either role as Guest Service Manager or Retail Manager during breaks, vacations, and absences.
• Support Guest Services staff at the ticket counter and gift shop workstations and cover positions as needed.
• Lead team break schedule with a working knowledge of all Guest Services job duties (Admission, Gift Shop, and Membership).
• Review schedule with Guest Service Manager to ensure a balanced rotation of team members.
• Monitor and enforce ASC’s standard dress, identification, and personal property protocol for Guest Services Staff.
• Manage ASC lost and found program.
• Maintain an up-to-date, working knowledge of ASC’s exhibitions, programs, events, and services available for the general public and for ongoing training of Guest Service Staff.
• Other tasks as assigned.

Customer Service

• Setting an example as a Guest Service Lead by proactively engaging guests in personal, inspiring interactions while showing genuine enthusiasm about ASC.
• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude.
• Interact on phone and email with the same positive, helpful, courteous, respectful, and professional attitude.

Operational Support

• Perform core operational functions of guest safety and wayfinding
• Act as staff lead in carrying out emergency procedures and protocols for incidents when necessary.

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Knowledge of customer service principles, techniques, systems, and standards.
• Knowledge of ASC computer programs and ability to train Guest Service Staff (Microsoft Office: Excel and Outlook, and Blackbaud’s Altru).
• Ability to solve practical problems and resolve a variety of situations.
• Ability to establish and maintain effective working relationships with multiple personality types.
• Setting daily examples of adhering to policies and procedures.
• Strong supervisory skills.
• Ability to work independently with minimal supervision and work well in a team environment.
• Ability to make sound decisions regarding customer satisfaction.

Special Conditions

• Must be at least 18 years old.
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted).
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

Qualifications

• At least one year of guest service experience.
• Strong customer service skills.
• Be able to work independently.
• Possess strong communication and interpersonal skills.
• Be reliable, flexible, and personable.
• Willingness to take initiative and make decisions in customer service.
• High School Diploma required: Associate Degree preferred.
• Cash handling experience.

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity and creativity to make our experience unique. 

BENEFITS AND PERKS

• Free onsite parking 
• Medical, Dental, Vision, and Life Insurance 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness 

TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Guest Services Lead” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Guest Services Representative 

Department: Operations

Reports to: Associate Manager, Guest Services 

Position Designation: Non-Exempt, Part Time

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.  ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner. 

POSITION OVERVIEW

As a member of Adventure Science Center’s Guest Services team, each member is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all ASC guests. This position is responsible to complete all front desk functions as trained and assigned.  Perform your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.

ESSENTIAL FUNCTIONS

• Welcome visitors and sell admission tickets.
• Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience.
• Work as a team to ensure the lobby and front desk are clean and presentable to visitors.
• Answer guest questions and help resolve concerns.
• Answer phone and guest questions as needed.
• Offer a positive experience in person and on the phone.
• Provide friendly, prompt, and accurate customer service.
• Balance cash drawer at the end of each day.
• Welcome and accommodate school and private groups.
• Train for and work exhibit operation as needed.
• Coat check and stroller rental as needed.

Customer Service

• Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm for ASC.
• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude.
• Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude.

Operational Support

• Learn and perform core operational functions of guest safety and wayfinding.
• Learn and carry out emergency procedures and protocols for incidents when necessary.

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Basic knowledge of customer service principles, techniques systems, and standards.
• Basic knowledge of computer programs.
• Ability to solve practical problems and resolve a variety of situations.
• Ability to establish and maintain effective working relationships with multiple personality types. 
• Willingness to learn information to enhance job knowledge in order to inform guests more effectively.

Qualifications

• Preferred previous guest relations experience.
• Strong customer service skills.
• Be able to work independently.
• Possess strong communication and interpersonal skills.
• Be reliable, flexible, and personable.
• Willingness to take initiative and make decisions in customer service.
• Must be at least 18 years old.
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Guest Services Representative” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.