we play, we think, and we learn

At Adventure Science Center, we play, we think and we learn—and we do our very best to create an environment where our visitors do the same.

Adventure Science Center is an Equal Opportunity Employer. We are proud to offer a quality full-time benefits program with comprehensive medical, dental and vision packages that include company-paid life insurance, two weeks of paid vacation, 11 holidays and more.

Please note: due to the volume of applications received, we will only contact candidates selected for interviews.

Position Title: Guest Services Representative 

Department: Operations

Reports to: Guest Services Manager  

Position Designation: Non-Exempt, Part Time

Pay Rate: $16.00/hour 

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.


As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all Adventure Science Center guests. This position is responsible for completing all front desk functions as trained and assigned. Performing your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.


  • Welcome visitors and sell admission tickets
  • Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience
  • Work as a team to ensure the lobby and front desk are clean and presentable to visitors
  • Answer guest questions and help resolve concerns
  • Answer phones and guest questions as needed
  • Offer a positive experience in person and on the phone
  • Provide friendly, prompt, and accurate customer service
  • Balance cash drawer at the end of each day
  • Welcome and accommodate school and private groups
  • Train for and work exhibit operation as needed
  • Coat check and stroller rental as needed

Customer Service

  • Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm for Adventure Science Center
  • Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, professional attitude
  • Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude

Operational Support

  • Learn and perform core operational functions of guest safety and wayfinding
  • Learn and carry out emergency procedures and protocols for incidents when necessary


  • Basic knowledge of customer service principles, techniques systems, and standards
  • Basic knowledge of computer programs
  • Ability to solve practical problems and resolve a variety of situations
  • Ability to establish and maintain effective working relationships with multiple personality types
  • Willingness to learn information to enhance job knowledge in order to inform guests more effectively


  • Preferred previous guest relations experience
  • Strong customer service skills
  • Be able to work independently
  • Possess strong communication and interpersonal skills
  • Be reliable, flexible, and personable
  • Willingness to take initiative and make decisions in customer service
  • Must be at least 18 years old
  • Must be capable of general physical movement i.e. standing and bending throughout the day
  • Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.


  • We are playful and passionate experimenters.
  • We think big, embrace risk, and evolve our ideas in order to lead.
  • We are collaborative with each other and our whole community.
  • We foster diversity, curiosity, and creativity to make our experience unique.


  • Free onsite parking
  • 401(k) with Employer Match
  • Complimentary membership to Adventure Science Center
  • Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
  • Eligibility for Public Student Loan Forgiveness


To be considered for this position, please submit a resume, and contact information for three professional references to Electronic submission is required for all materials. To expedite processing, please reference “Guest Services Representative” in the subject line of your message.

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

Information About Transparency in Coverage - Cigna

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. 

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