we play, we think, and we learn
At Adventure Science Center, we play, we think and we learn—and we do our very best to create an environment where our visitors do the same.
Adventure Science Center is an Equal Opportunity Employer. We are proud to offer a quality full-time benefits program with comprehensive medical, dental and vision packages that include company-paid life insurance, two weeks of paid vacation, 11 holidays and more.
Please note: due to the volume of applications received, we will only contact candidates selected for interviews.
Position Title: Guest Services Representative
Department: Operations
Reports to: Guest Services Manager
Position Designation: Non-Exempt, Part Time
Pay Rate: $16.00/hour
Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.
POSITION OVERVIEW
As a member of Adventure Science Center’s Guest Services team, the Guest Services Representative is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all Adventure Science Center guests. This position is responsible for completing all front desk functions as trained and assigned. Performing your job with a sense of pride in his/her own work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center organization.
ESSENTIAL FUNCTIONS
- Welcome visitors and sell admission tickets
- Learn and understand how our exhibits work and how to utilize that knowledge to ensure that our visitors have a positive, unique, and fun experience
- Work as a team to ensure the lobby and front desk are clean and presentable to visitors
- Answer guest questions and help resolve concerns
- Answer phones and guest questions as needed
- Offer a positive experience in person and on the phone
- Provide friendly, prompt, and accurate customer service
- Balance cash drawer at the end of each day
- Welcome and accommodate school and private groups
- Train for and work exhibit operation as needed
- Coat check and stroller rental as needed
Customer Service
- Proactively engage guests in personal, inspiring interactions while showing genuine enthusiasm for Adventure Science Center
- Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, professional attitude
- Interact on all phone calls with the same positive, helpful, courteous, respectful, and professional attitude
Operational Support
- Learn and perform core operational functions of guest safety and wayfinding
- Learn and carry out emergency procedures and protocols for incidents when necessary
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES AND TRAITS
- Basic knowledge of customer service principles, techniques systems, and standards
- Basic knowledge of computer programs
- Ability to solve practical problems and resolve a variety of situations
- Ability to establish and maintain effective working relationships with multiple personality types
- Willingness to learn information to enhance job knowledge in order to inform guests more effectively
Qualifications
- Preferred previous guest relations experience
- Strong customer service skills
- Be able to work independently
- Possess strong communication and interpersonal skills
- Be reliable, flexible, and personable
- Willingness to take initiative and make decisions in customer service
- Must be at least 18 years old
- Must be capable of general physical movement i.e. standing and bending throughout the day
- Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS AND PERKS
- Free onsite parking
- 401(k) with Employer Match
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To be considered for this position, please submit a resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Guest Services Representative” in the subject line of your message.
No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.
Position: Summer Camp Counselor
Department: Learning and Outreach
Reports to: Learning and Outreach Manager
FLSA Designation: Non-Exempt, F/T Seasonal (Up to 40 hours/week while camp is in session)
Pay Rate: $15/hour
2024 Camp Season: Monday, May 27 – Friday, August 2, no camp July 1-5, 2024
Camp at Adventure Science Center (ASC) provides a wide range of science enrichment programs for youth ages 5-12. Programs combine science, technology, engineering, and math in ways that encourage kids to actively discover and examine concepts for themselves. We inspire a life-long passion for learning and teach kids creative problem-solving skills, teamwork, persistence, and follow-through in a fun learning environment.
POSITION OVERVIEW
Consistent with the mission and vision of the Adventure Science Center, and under the direction of the Learning and Outreach Manager, the Summer Camp Counselor is responsible for supervising his/her assigned group of up to 18 campers that are organized by grades K-1st, 2nd- 3rd, and 4th-6th (ages range 5-12). Camp staff maintain the safety of the campers and ensure the camp’s daily program runs efficiently through detailed supervision and objective decision-making. Camp counselors utilize a set curriculum, organized supplies, and established programming to facilitate exciting, memorable camp experiences and activities.
SPECIAL CONDITIONS
- Summer shifts may vary week to week: Monday through Friday, 7:30 am to 5:30 pm
- This is a temporary, seasonal summer position
- Candidates must be available the following 2024 summer camp dates (some exceptions made):
- Tuesday, May 21 to Friday, May 24 for camp staff training
- Monday, May 27 to Friday, August 2, 2024 (no camp July 1-5, 2024)
- Spring Break Camp shifts are also available:
- Monday, March 11 to Friday, March 15, 2024
ESSENTIAL FUNCTIONS
- Provide every camper with a safe, fun, memorable, and educational experience
- Encourage a positive and exciting learning environment, fostering a passion for STEM and Adventure Science Center
- Actively supervise and interact with campers, facilitating activities and experiments with a focus on STEM content
- Utilize creativity, innovation, and inspiration while facilitating camp activities
- Identify the needs of campers and guests and work to make each experience a positive one
- Proactively engage campers in personal, inspiring interactions
- Assist during emergency and evacuation situations
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS
- Enthusiasm for working with kids and education
- Must be willing to take initiative, be flexible, and possess a “can-do” attitude
- Reliable, courteous, and collaborative team player
- Capacity to execute time management and multi-task
- Ability to think in the abstract, solve problems, make decisions, instruct, evaluate, lead others
QUALIFICATIONS
- Must be at least 18 years of age
- Education: High School graduate
- Background in STEM, STEM education a plus
- Ability to manage large groups in a fun, educational environment
- Strong interpersonal, communication, and presentation/facilitation skills
- Positive attitude required: a strong desire to work with and inspire children and adult guests from diverse backgrounds in a fun, learning atmosphere
ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS
- The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations
- Typically, walking, standing, bending, and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity
- Some repetitive motion is involved
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
HOW TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including “Summer Camp Counselor” in the subject line.
No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.
Position Title: Guest Services Lead
Department: Operations
Reports to: Guest Services Manager
Position Designation: Non-Exempt, Full-Time
Date Revised/Written March 2024
Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.
POSITION OVERVIEW
As a member of Adventure Science Center each team member is expected to deliver consistent, quality service with enthusiasm, positive attitude and respect to all ASC guests. This position is responsible for assisting the Guest Services Manager and Associate Manager, Gift Shop with the smooth operation of the guest experience in all guest locations; guest service desks, lobby, and gift shop, in addition to conducting duties in the absence of the Guest Services and/or Retail managers. The Lead is expected to perform their job with a sense of pride in their work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center.
ESSENTIAL FUNCTIONS
- Interact with guests to ensure a productive, informative, and enjoyable guest experience.
- Set the example for exceptional customer service through sales and guest relations.
- Conduct daily opening and closing of cash drawers, in both lobby and gift shop, in an accurate and efficient manner, submitting/printing/copying all related reports as required.
- Monitor internal controls as it relates to cash handling by Guest Service staff.
- Ensure all workstations, in both lobby and gift shop, are cleaned, neat, and replenished with supplies and collateral.
- Assist Guest Service Manager and Associate Manager, Gift Shop as needed with change orders and necessary supplies.
- Assist Associate Manager, Gift Shop with inventory, fulfillment, and merchandising, both during operating hours and after close.
- Step into role as Guest Services Manager, Associate Manager, or Gift Shop during breaks, vacations, and absences.
- Support Guest Services staff at the ticket counter and gift shop workstations and cover positions as needed.
- Lead team break schedule with a working knowledge of all Guest Services job duties (Admission, Gift Shop, and Membership).
- Review schedule with the Guest Service Manager to ensure a balanced rotation of team members.
- Monitor and enforce standard dress, identification, and personal property protocol for Guest Services Staff.
- Support lost and found program.
- Maintain an up-to-date, working knowledge of exhibitions, programs, events, and services available for the general public and for ongoing training of Guest Service Staff.
- Other tasks as assigned.
Customer Service
- Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude.
- Interact on phone and email with the same positive, helpful, courteous, respectful, professional attitude.
Operational Support
- Perform core operational functions of guest safety and wayfinding
- Act as a staff lead in carrying out emergency procedures and protocol for incidents when necessary.
SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS
- Knowledge of customer service principles, techniques, systems, and standards
- Knowledge of computer programs and ability to train Guest Service Staff (Microsoft Office: Excel and Outlook, and Blackbaud’s Altru)
- Ability to solve practical problems and resolve a variety of situations
- Ability to establish and maintain effective working relationships with multiple personality types.
- Setting a daily example of adhering to policies and procedures
- Strong supervisory skills
- Ability to work independently with minimal supervision and work well in a team environment
- Ability to make sound decisions regarding customer satisfaction
QUALIFICATIONS
- Must be at least 18 years of age
- Education: High School graduate
- Background in STEM, STEM education a plus
- Ability to manage large groups in a fun, educational environment
- Strong interpersonal, communication, and presentation/facilitation skills
- Positive attitude required: a strong desire to work with and inspire children and adult guests from diverse backgrounds in a fun, learning atmosphere
Special Conditions
- Must be at least 18 years old
- Must be capable of general physical movement i.e. standing and bending throughout the day.
- Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted)
- Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.
Qualifications
- At least one year of guest service experience
- Strong customer service skills
- Be able to work independently
- Possess strong communication and interpersonal skills
- Be reliable, flexible, and personable
- Willingness to take initiative and make decisions in customer service
- High School Diploma required: Associate Degree preferred
- Cash handling experience
OUR VALUES
- We are playful and passionate experimenters.
- We think big, embrace risk, and evolve our ideas in order to lead.
- We are collaborative with each other and our whole community.
- We foster diversity, curiosity, and creativity to make our experience unique.
BENEFITS
- Free onsite parking
- Medical, Dental, Vision, and Life Insurance
- Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
- 401(k) with Employer Match
- Complimentary membership to Adventure Science Center
- Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
- Employee Assistance Program (Free Counseling and Legal Services)
- Eligibility for Public Student Loan Forgiveness
HOW TO APPLY
To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Guest Services Lead" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer.
This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.
Information regarding internships
We appreciate your interest in Adventure Science Center. At this time, we do not offer internship opportunities. We encourage you to explore our open roles or consider volunteering with us to engage with our mission and contribute to our community.
Contact us for more information.
Information About Transparency in Coverage - Cigna
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