Careers

Position Title: Adventure Guide
Department: Experience and Collaboration, Public Programming
Reports to: Public Engagement Program Manager
FLSA Designation:  Non-exempt, part-time, working <30 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for maintaining exhibit galleries and operating experiential exhibits (Moonwalk, Infinity Room, and Virtual Reality) while delivering exceptional customer service to guests. Adventure Guides are expected to learn and comply with all safety procedures while maintaining an orderly atmosphere. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Have a willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 15-20 hours per week including weekends

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules of the exhibits
• Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
• Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
• Maintain orderly exhibits by enforcing crowd control and operating exhibits in a timely manner
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Execute other duties deemed necessary by management based on museum needs

Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in both fast-paced and calm environments
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY
To be considered for this position, applicants must meet qualifications, submit a cover letter
(outlining experience and how it relates to the job description), resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Adventure Guide” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Senior Development Coordinator
Department: Development
Reports To: Chief Development Officer
Position Designation: Non-Exempt / Hourly, F/T position/minimum 40 hours per week

Adventure Science Center in Nashville, Tennessee, is seeking a dynamic, donor-focused, full-time individual to support development, fundraising, and stewardship efforts. Adventure Science Center’s purpose is to change lives through extraordinary experiences in science and innovation using open-ended, hands-on exhibits and education programs that foster creativity, curiosity, confidence, and collaborative discovery. Our vision is to become one of the most innovative and renowned science centers in the world.

POSITION OVERVIEW

Under the direction of the Chief Development Officer (CDO), the Senior Development Coordinator is responsible for facilitating the successful implementation of fundraising activities within the Development Department of Adventure Science Center. Understanding a moves management strategy and mastery of a donor database are critical skills for this position. In addition, the Senior Development Coordinator is responsible for correspondence, scheduling, prospect identification, donor and sponsor solicitation, meeting preparation, donor stewardship, and administrative tasks for the department.

Development & Events

• Prepare and submit funding proposals and/or letters of inquiry as directed by CDO
• Research potential funders/donors and produce Prospect Profiles as directed by CDO
• Prepare sponsorship proposals and solicit corporate organizations for sponsorship
• Provide campaign support for CDO, CEO, and volunteers as directed
• Maintain and update major gift prospect/donor records, ensuring profiles are current and accurate
• Maintain contact reports and record of research findings in donor database
• Ensure gift entry and acknowledgment is completed, produce donor information reports, weekly updates of donor information in donor categories, and statistical information as needed
• Assist CDO with the annual signature fundraising event (October), providing support as directed
• Assist CDO with donor appeals
• In coordination with Events & Public Programs Manager, plan and execute stewardship events and donor receptions
• Manage the overall integrity of donor data with sensitivity to confidentiality

Administrative

• Maintain the development calendar to ensure deadlines are met for funding submissions and appeals
• Maintain the organizational grant calendar to ensure deadlines are met for submissions
• Be the point person for inquiries by major gift donors and prospects
• Schedule and coordinate meetings with board members, corporate sponsors, and donors
• Produce analytical reports in a timely manner, (e.g. monthly individual, corporation, and organizational giving)
• Produce pledge reminders and invoices in a timely manner
• Track and reconcile revenue and expenses to budget
• Organize and maintain digital file system

SPECIFIC JOB KNOWLEDGE, ABILITIES, SKILLS, AND TRAITS

• Excellent written and oral communication skills
• Excellent donor/volunteer relationship skills
• Strong problem solving and decision-making skills
• Impeccable organization skills a must
• Ability to work both independently and as part of a team in a fast-paced environment
• High sense of drive and initiative to identify and pursue funding opportunities
• Ability to meet stringent and multiple deadlines
• Strong event, marketing, and project management skills
• Knowledge of event budgeting and management of project finances
• Proficient in Word Office Suite (Outlook, Word, Excel, PowerPoint)
• Enthusiasm and appreciation for the value of museums, informal science education, and the vital role of philanthropy to a non-profit institution
• Professional appearance and demeanor

QUALIFICATIONS

• Education: Bachelor’s Degree or equivalent experience in a related field is required 
• Experience: Requires minimum of 3-4 years in fundraising, business, marketing, or project management 
• Donor database or similar CRM software knowledge is required. Raiser’s Edge or Altru knowledge preferred. 
• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills 
• Ability to work events at various hours, including evenings and weekends is required 

Environmental Conditions & Physical Demands

• There is manual labor during the set-up and breakdown of fundraising events.
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Senior Development Coordinator Candidate” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Reservations Coordinator
Department: Learning and Outreach
Reports To: Learning and Outreach Manager
Position Designation: Non-Exempt, F/T Hourly Position/ Average 40 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for a variety of administrative and sales duties, including managing incoming calls, booking reservations, collecting payments, scheduling programs, and greeting school groups at Adventure Science Center. The Reservations Coordinator is responsible for providing outstanding customer service when communicating with all guests and staff. The position will keep up to date on Learning and Outreach programs, offerings, pricing, and schedules in order to effectively assist customer inquiries and book their experiences. Primary schedule is Monday – Friday.

ESSENTIAL FUNCTIONS

Sales and Reservation Duties

• Book group reservations for on-site schools visits, outreach programs, virtual programs, and birthday parties, adding on planetarium shows, labs/demos, lunchroom rentals, etc.
• Conduct and organize school group check-in, orientation, lunch reservations, and program coordination.
• Coordinate with Learning & Outreach team regarding available programs, timelines, and staffing.
• Create, send invoices/itineraries, and take payments for school groups, outreach visits, virtual programs, and birthday parties.
• Communicate effectively and professionally with teachers, principals, parents, and community organizations.
• Create and execute group reservation confirmation communication timelines and processes.
• Assess, evaluate and improve reservation materials, communication collateral, and field trip resources.
• Assist callers with general Learning and Outreach inquiries.
• Organize and create Outlook calendar invites with planetarium staff regarding added school planetarium shows and with operations staff on room reservations/use.

Phone Operator Duties 

• Manages the reservations phone line and inquiry emails ensuring the highest standards of guest service.
• Provides accurate information in all communications, sourced through strong relationships with various departments. Forward call to appropriate staff member as needed.
• Maintains both a call answered and a voice message log. Identifies common questions or inquiries that can improve communication on the website, phone auto-attendant, etc.

Database and Reporting Duties

• Enter group reservation payments into Altru – checks, cash, credit cards.
• Ensure Altru Groups calendar is up-to-date and accurate.
• Run email lists in Altru as needed.
• Run sales reports as needed.
• Transfer pertinent information as needed to weekend L&O staff, operations, front desk, L&O manager regarding programs during non-standard operating hours (ie, Birthdays, Family STEM Events, etc).

Customer Service

• Anticipate guest needs and solve issues or concerns with positive, courteous, respectful, professional attitude.
• Exceptional telephone etiquette and demeanor demonstrating positive attitude, patience, helpful, courteous, respectful, professional, and service-oriented attitude at all times.
• Exhibit proficient knowledge of customer service principles, techniques systems, and standards.
• Proactively engage guests in inspiring interactions while showing genuine enthusiasm about the science center.
• Cross-trained for guest and member services, acting as a substitute representative during busy periods or for absent team members.

SPECIFIC JOB KNOWLEDGE, ABILITIES, SKILLS, AND TRAITS

• Effective organizational skills, outstanding interpersonal skills, and ability to interface with multiple personalities.
• Must be detail-oriented with a strong sense of accuracy.
• Must be available any of the seven days of the week for day or evening shifts, based on schedule.
• Ability to work in a fast-paced environment while organizing work and achieving excellent results.
• A strong sense of responsibility coupled with a "problem solver" attitude.
• Must have outstanding customer service skills and be guest-focused at all times.
• Strong presentation and communication skills, both written and oral.
• Self-starter and great at multitasking.
• Must be able to work in a team as well as be able to work independently.
• Willingness to adhere to professional standards and practices, especially with regard to guest experience customer standards.
• Exhibit adaptability and creativity.
• Microsoft Outlook – email and calendar functions
• Microsoft Word – write letters; merge, update, save and email documents
• Microsoft Excel – create and maintain basic Excel worksheets
• Database – point of sale, reservations, data entry, and reporting

SPECIAL CONDITIONS

• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

QUALIFICATIONS

• Preferred previous guest relations experience
• High School diploma, some college a plus
• 2 years of office experience, preferably in a non-profit environment
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible and personable
• Willingness to take initiative and make decisions in customer service

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference "Reservations Coordinator" in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Learning Specialist
Department: Learning and Outreach
Reports to: Learning & Outreach Manager
Position Designation: Non-exempt, Part-Time or up to 30 Hours Per Week as Needed

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.

POSITION OVERVIEW

Learning Specialist is responsible for the delivery of quality, hands-on science programs to schools, educational institutions/organizations, ASC camp attendees, and the general public. This position requires strong communication skills, a commitment to guest experience, and a passion for learning & accurately communicating the principles of STEM.

ESSENTIAL FUNCTIONS

Programs

• Develop, plan and present inquiry-based, hands-on science programs for school groups, camps, outreach, homeschool, and virtual content in accordance with the ASC model. 
• Develop and update curriculum for school programs, outreach, homeschool, camps, and virtual programs when assigned. 
• Facilitate in organizing and welcoming the entry of students, school faculty, and chaperones
• Strive to improve and maintain individual science literacy 
• Develop, plan and lead Scout programming when assigned 
• Responsibility to maintain organization of program materials in inventory supply spaces by resetting after every use.
• Serve as a lead counselor for all camps when assigned 
• Develop, plan, lead and edit virtual programming both live and pre-recorded
• Lead, plan and assist with Birthday party programming
• Represent the Adventure Science Center in an appropriate manner while attending or leading off-site programming. 
• Other duties as deemed necessary by program need and/or management

Customer Service

• Basic knowledge of customer service principles, techniques systems and standards
• Proactively engage guests in inspiring interactions
• Anticipate guests needs and solve visitor issues with a positive, courteous and professional attitude
• Interact on all phone calls with same positive, helpful, courteous, respectful, professional attitude

Other Functions and Responsibilities

• Attend quarterly staff meetings and weekly educational team meetings
• Perform core operational functions of visitor safety and wayfinding as needed
• Assist during emergency and evacuation situations

QUALIFICATIONS / TRAITS

• Must be at least 18 years of age
• Education: B.S. or B.A  and individuals in a science field, education, or theater may be given preference 
• Experience creating and teaching inquiry based hands-on science programs is preferred
• Excellent interpersonal, communication and presentation/facilitation skills 
• Must possess a valid TN driver’s license, the ability to drive to off-site locations, and maintain a satisfactory driving record
• Enthusiasm for science, science education and community engagement
• Reliable, collaborative team player
• Pleasant disposition, customer-service oriented
• Proactive communicator, engaging other departments in short- and long-term planning
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Professional appearance and demeanor

SPECIFIC JOB KNOWLEDGE, ABILITIES, AND SKILLS

• Public speaking and/or acting skills
• Ability to work with and organize large groups of youth and their parents/teachers in a fast-paced, high intensity environment.
• Ability to juggle multiple projects effectively and meet deadlines
• Ability to prioritize daily operations and adapt to changes as necessary
• Knowledge of current technology to create dynamic and engaging presentations.
• Knowledge of current, best pedagogical practices to best serve ASC’s diverse audience.
• Desire to work with and inspire children and adult guests from diverse backgrounds
• Understanding of the importance and value of working as part of a larger cross-functional and intra-departmental team in a professional, courteous, and collaborative manner 
• MS Office skills (Outlook, Word, Excel, PowerPoint)

SPECIAL CONDITIONS

• Must complete ASC Safety Training in order to work with hazardous materials 
• This position requires flexibility to work hours which may include working some evenings/weekends/holidays, and a varied week day work schedule 
• ASC uniform and nametag must be worn at all times
• Ability to complete CPR and First Aid Training

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS:

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Typically, walking, standing, bending, and carrying of light items (up to 40 pounds unassisted) are required.  At times, the employee may sit comfortably to do the work.  Also, the employee must have manual dexterity, visual and auditory acuity.
• Some repetitive motion is involved.
• Work schedule and work hours are variable based on operation requirements. Availability to work peak days and hours, combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters 
• We think big, embrace risk, and evolve our ideas in order to lead. 
• We are collaborative with each other and our whole community. 
• We foster diversity, curiosity, and creativity to make our experience unique. 

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Learning Specialist” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Guest Services Representative
Department: Sales and Service
Reports to: Associate Manager of Guest and Member Services
FLSA Designation: Non-Exempt, P/T (Up to 30 hours/week)
Pay Rate: $14.00 per hour

Position Overview

Adventure Science Center is expanding our Guest Services team. Part Time Positions available on all shifts, weekday and weekends. We're looking for professionals who can display a strong work ethic, professionalism and upbeat positive attitude in a fast-paced customer service environment.

To be considered as an applicant we require a professional cover letter and resume and references.

Qualifications and Skills:

• High School Diploma
• Basic knowledge of customer service principles, techniques systems and standards
• Cash handling experience preferred
• Bilingual skills/Spanish a plus
• Encourage candidates pursuing a college degree at local universities to apply
• An approachable, friendly, enthusiastic personality
• Responsible, reliable and professional work ethic
• Availability to work peak days and hours, combination of weekdays, weekends and holiday

Guest Services Responsibilities and Duties:

• Greeting and assisting guests in making choices for daily activities with superior customer service
• Up-selling and cross-selling Adventure Science Center Programs and memberships
• Willingness to learn and gain full knowledge of exhibit, products and services
• Capable of resolving guest concerns with professional, friendly customer service approach
• Balancing Cash drawer daily
• Become a reliable point of contact for guests to establish strong customer service relationship

Benefits of Working with ASC:

• We offer flexible part-time schedule
• An exciting, fast-paced environment
• Opportunity to learn and grow with cross training opportunities
• Free employee parking
• Great work location-easy interstate access
• Great Part time Employee Perks
• Develop lifelong skills that will benefit you in any career
• Plenty of variety from day to day
• Work with a positive, motivated team
• Put your creativity and problem solving skills to work

Job Ad statement:

This is intended to be a job ad providing information of a general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Position Title: Accounting Specialist
Department: Finance
Reports to: Senior Accounting Manager
Position Designation: Non-Exempt/40 hours per week
Date Written/Revised: September 20, 2022

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.  ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

Position Overview

The Accounting Specialist is responsible for performing a variety of accounting-related functions, to include, accounting for daily sales, accounts payable, monthly account reconciliations, journal entry processing, preparing biweekly payroll, and assisting with fixed asset depreciation schedules.

Essential Functions

• Enter and reconcile daily cash deposit batches of ticket and program sales
• Receive, input, and manage all accounts payable invoices
• Prepare and process weekly AP check runs
• Prepare journal entries and supporting documentation
• Prepare biweekly payroll 
• Add fixed assets additions, deletions, and retirements into the asset management software
• Reconcile assigned general ledger accounts for month-end close in an accurate and timely manner, researching any discrepancies and recommending appropriate adjustment 
• Assist in the preparation of ad hoc reports from accounting and ticketing software for management
• Other duties as assigned

Customer Service

• Anticipate the needs and solve issues with a positive, courteous and professional attitude

Operational Support

• Attend monthly staff meetings and education team meetings as schedule permits 
• Perform core operational functions of visitor safety and wayfinding
• Ability to work various hours occasionally, including evenings and weekends may be necessary for ASC events
• Assist during emergency and evacuation situations

Specific Job Knowledge, Skills, Abilities, and Traits

• Solid understanding of basic accounting principles for nonprofit accounting
• Strong organizational skills, ability to prioritize, ability to meet deadlines and maintain accuracy
• Ability to foster a positive and cooperative work environment between departments
• Ability to maintain high level of confidentiality with sensitive information
• Project a commitment to customer service and continuous improvement to both internal and external customers
• Excellent decision making skills and the ability to analyze data and solve problems 
• Strong communication and interpersonal skills

Qualifications

• Two (2) years of accounting experience is preferred
• Associates Degree in Accounting or Business Administration a plus
• Strong interpersonal communication skills
• Positive attitude required
• Professional appearance and demeanor
• Proficient with Microsoft Office including Word, Excel, and PowerPoint

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process, and must successfully complete a background check.

TO APPLY:

To be considered for this position submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Accounting Specialist” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer