Careers

Position Title: Reservations Specialist
FLSA Classification: Non-Exempt/Hourly, Full-Time

Adventure Science Center’s mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us. 

POSITION OVERVIEW

The Reservations Specialist is responsible for booking field trips, group visits, and educational programs at Adventure Science Center. This role involves answering calls, making reservations, processing payments, scheduling programs, and greeting groups upon arrival. Excellent customer service is key when interacting with guests and staff. The specialist will stay informed about current programs, pricing, and schedules to help guests plan their visits. 

This in-person role is typically scheduled Thursday through Monday, 8:30 AM to 5:00 PM. 

KEY RESPONSIBILITIES
Sales and Reservation Duties 

• Create group reservations using Blackbaud Altru software for on-site school visits, groups, outreach programs, and other education programs. 
• Assist with check-in for field trips, group visits, and other programs. 
• Coordinate with other departments regarding available programs, timelines, and staffing. 
• Create, send invoices/itineraries, and take payments for booked programs. 
• Communicate effectively and professionally with teachers, principals, parents, and community organizations. 
• Assist callers with general education inquiries. 
• Organize and create Outlook calendar invites to reserve rooms and notify staff of reservations. 

Phone Operator Duties 

• Manages the reservations phone line and inquiry emails, ensuring the highest standards of guest service. 
• Provides accurate information in all communications, sourced through strong relationships with various departments. Forward call to the appropriate staff member as needed. 
• Identifies common questions or inquiries that can improve communication on the website, phone auto-attendant, etc. 

Database and Reporting Duties 

• Enter group reservation payments into Blackbaud Altru reservation system, including logging checks, cash, and credit cards. 
• Ensure calendars are up-to-date and accurate. 
• Run sales reports and other reservation queries as needed. 
• Communicate relevant reservation information with other staff in a timely and professional manner. 

Customer Service 

• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude. 
• Exceptional telephone etiquette and demeanor demonstrating a positive attitude, patience, helpful, courteous, respectful, professional, and service-oriented attitude. 
• Exhibit proficient knowledge of customer service principles, techniques, systems, and standards. 
• Proactively engage guests in inspiring interactions while showing genuine enthusiasm about ASC. 
• Cross-trained for guest and member services, acting as a substitute representative during busy periods or for absent team members. 

QUALIFICATIONS & SPECIAL CONDITIONS 

• High school diploma required; some college and nonprofit experience preferred 
• Strong customer service skills with a guest-focused mindset 
• Excellent written and verbal communication, organization, and interpersonal abilities 
• Reliable, flexible, personable, and able to work both independently and on a team 
• Detail-oriented, accurate, and able to multitask in a fast-paced environment 
• Takes initiative, solves problems, and follows professional standards 
• Adaptable, creative, and comfortable interacting with a variety of personalities 
• Proficient with Microsoft Outlook, Word, and Excel 
• Experience with databases for reservations, sales, and data entry/reporting preferred 

Work Environment and Physical Requirements 

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. 
• Typically, walking, standing, bending, and carrying light items (up to 20 pounds) unassisted and 50 lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity. 
• Some repetitive motion is involved. 

BENEFITS AND PERKS

• Free onsite parking
• Medical, Dental, Vision, and Life Insurance
• Employer-Paid Short-Term and Long-Term Disability 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Reservations Specialist" in the subject line.

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Volunteer & Facilitation Coordinator
FLSA Classification: Non-Exempt, Full-Time
Pay Rate: $20.00/hour

Adventure Science Center’s mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us. 

POSITION OVERVIEW

This position is responsible for coordinating the day-to-day flow of on-site facilitators, including unpaid volunteers and paid floor staff. The Volunteer and Facilitation Coordinator is expected to actively recruit new volunteers from the community and coordinate all on-site, guest-facing activations. Effective communication skills, commitment to guest and volunteer experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.

KEY RESPONSIBILITIES 

• Maintain knowledge of current museum exhibits and program content to convey accurate information to volunteers, guests, and members of the community 
• Update and maintain an active volunteer website and volunteer opportunities 
• Actively recruit volunteers from the community 
• Maintain outstanding relationships with sponsors and corporate volunteer groups 
• Train volunteers and staff on new activities and procedures 
• Coordinate social opportunities for volunteers 
• Manage volunteer recruitment and coordination for (and at) special events 
• Manage the Youth CR3W Program 
• Be the first point of contact for all facilitators on the floor and fill in where necessary 
• Perform core operational functions of guest safety and wayfinding 
• Assist during emergency, lost child, and evacuation situations 
• Other duties as assigned

QUALIFICATIONS & SPECIAL CONDITIONS 

• Must be at least 18 years old 
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays. 
• Previous management experience preferred 
• Have a willingness to take initiative and work independently 
• Professional appearance and demeanor required 
• Be reliable and flexible in a changing environment 
• Knowledge of customer service principles, techniques, and standards 
• Ability and desire to work with and inspire volunteers, staff, and visitors of all ages and learning backgrounds 
• Ability to learn and convey accurate information with effective communication skills 
• Ability to solve practical problems and make decisions confidently and efficiently 
• Ability to work in both fast-paced and calm environments 
• Ability to establish and maintain effective working relationships with multiple personality types 
• Ability to work independently and cooperatively with a team 
• Ability to stay organized, on task, and on schedule 
• Show enthusiasm about engaging the community with the wonders of STEM education 
• First Aid/CPR/AED (Adult and/or Pediatric) certification preferred 
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. 
• Typically, walking, standing, bending, and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity. 
• Some repetitive motion is involved.  

BENEFITS AND PERKS

• Free onsite parking
• Medical, Dental, Vision, and Life Insurance
• Employer-Paid Short-Term and Long-Term Disability 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Volunteer & Facilitation Coordinator" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Accounting Specialist
FLSA Classification: Non-Exempt, Full-Time
Pay Rate: $22.00/hour

Adventure Science Center’s mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us.

POSITION OVERVIEW

The Accounting Specialist is responsible for performing a variety of accounting-related functions, including accounting for daily sales, accounts payable, monthly account reconciliations, journal entry processing, preparing biweekly payroll, and assisting with fixed asset depreciation schedules. 

KEY RESPONSIBILITIES 

• Enter and reconcile daily cash deposit batches of ticket and program sales  
• Receive, input, and manage all accounts payable invoices 
• Prepare and process weekly AP check runs 
• Prepare journal entries and supporting documentation 
• Add fixed assets additions, deletions, and retirements into the asset management software 
• Reconcile assigned general ledger accounts for month-end close in an accurate and timely manner, researching any discrepancies and recommending appropriate adjustments  
• Assist in the preparation of ad hoc reports from accounting and ticketing software for management  
• Other duties as assigned 

 QUALIFICATIONS

• Solid understanding of basic accounting principles for nonprofit accounting 
• Strong organizational skills, ability to prioritize, ability to meet deadlines, and maintain accuracy 
• Ability to foster a positive and cooperative work environment between departments 
• Ability to maintain a high level of confidentiality with sensitive information 
• Project a commitment to customer service and continuous improvement to both internal and external customers 
• Excellent decision-making skills and the ability to analyze data and solve problems  
• Strong communication and interpersonal skills  
• Minimum 2 years of accounting experience is required 
• Associate/Bachelor’s degree in accounting or business administration is a plus 
• Proficient with Microsoft Office, including Word, Excel, and PowerPoint 

SPECIAL CONDITIONS 

• Must be at least 18 years old 
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. 
• Typically, walking, standing, bending, and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity. 
• Some repetitive motion is involved.

BENEFITS AND PERKS

• Free onsite parking
• Medical, Dental, Vision, and Life Insurance
• Employer-Paid Short-Term and Long-Term Disability 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Accounting Specialist" in the subject line. 

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position: Science Presenter
Department: Informal Engagement
Reports to: Informal Engagement Manager
FLSA Designation: Non-Exempt, Full-Time
Pay Rate: $15/hour 

Adventure Science Center’s mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us. 

POSITION OVERVIEW

Get ready to sign some autographs… as Science Presenter, you are the star of the show! If you’ve ever wanted to freeze an object instantaneously, blow up a gummy bear, or set yourself on fire, this is the job for you. Your home base will be Eureka Theatre, our live science demonstration theater, where you’ll excite, inform, and entertain audiences of all ages.

When you’re not on stage, you’ll be interacting with science center guests one-on-one beside an activity cart or roaming the floor with a meteorite in your pocket. To young minds, you’ll be the very embodiment of science, creating the spark that launches the next generation of discoveries!

This position is responsible for presenting Live Science theater shows, demonstrations, and other programs to learners of all ages and backgrounds. Science Presenters are expected to learn and comply with all chemical, fire, electrical, and cryogenic safety procedures while maintaining an orderly atmosphere. Presenter must be able to work consistently in a variety of locations, including theaters, classrooms, outside, and on the gallery floors. Effective communication skills, time management, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position. 

KEY RESPONSIBILITIES 

• Learn, understand, and present 15–20-minute Live Science shows to audiences of all ages and learning backgrounds 
• Work cooperatively with other departments to assist in delivering outstanding programs 
• Develop, test, and deliver new programs that go along with monthly themes and special events 
• Supplement existing exhibits with engaging science demonstrations on gallery floors 
• Handle fire, laboratory chemicals, high voltage equipment, and cryogenic chemicals while following all safety requirements 
• Have basic knowledge of how to operate AV equipment such as sound systems, lighting, microphones, projectors, cameras, and computers 
• Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests 
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude 
• Execute other duties deemed necessary by management based on specific show/program needs 
• Assist during emergency and evacuation situations 
• Other duties as assigned
• Perform core operational functions of guest safety and wayfinding 

QUALIFICATIONS

• Must be at least 18 years of age 
• High school diploma required 
• Theatre and/or improv training is a plus 
• Prior teaching or presenting experience preferred 
• Professional appearance and demeanor required 
• Must be comfortable handling fire, laboratory chemicals, high voltage equipment, and cryogenic chemicals 
• Be reliable, flexible, and dependable 
• Able to work 40 hours per week, including weekends, holidays, and evening events 

SPECIAL CONDITIONS

• Knowledge of customer service principles, techniques, and standards 
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds 
• Ability to learn and convey educational information with effective communication skills 
• Ability to learn and comply with important safety standards 
• Ability to solve practical problems and make customer service decisions confidently and efficiently 
• Ability to work in both fast-paced and calm environments 
• Ability to establish and maintain effective working relationships with multiple personality types 
• Ability to work independently and with a team 
• Show enthusiasm and curiosity about science education and share that passion with others 
• Must be at least 18 years old 
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays. 
• First Aid/CPR/AED (Adult and/or Pediatric) certification preferred 
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations. 
• Typically, walking, standing, bending,g and carrying light items (up to 20 pounds unassisted), and 50 pounds assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity. 
• Some repetitive motion is involved. 

BENEFITS AND PERKS

• Free onsite parking
• Medical, Dental, Vision, and Life Insurance
• Employer-Paid Short-Term and Long-Term Disability 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Garden,s and more!
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Science Presenter" in the subject line. 

No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.