Careers

Position Title: Guest Services Lead 

Department: Operations

Reports to: Associate Manager, Guest & Member Services

Position Designation: Non-Exempt, Full-time

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.  Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner. 

POSITION OVERVIEW

As a member of Adventure Science Center, each team member is expected to deliver consistent, quality service with enthusiasm, a positive attitude, and respect to all science center guests. This position is responsible for assisting the Guest Services and Retail Managers with the smooth operation of the guest experience in all guest locations; guest service desks, lobby, and gift shop, in addition to conducting duties in the absence of the Guest Services and/or Retail managers. The Lead is expected to perform their job with a sense of pride in their work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center.

ESSENTIAL FUNCTIONS

• Interact with guests to ensure a productive, informative, and enjoyable guest experience.
• Set the example for exceptional customer service through sales and guest relations.
• Conduct daily opening and closing of cash drawers, in both lobby and gift shop, in an accurate and efficient manner, submitting/printing/copying all related reports as required.
• Monitor internal controls as it relates to cash handling by Guest Service staff.
• Ensure all workstations, in both the lobby and gift shop, are cleaned, neat, and replenished with supplies and collateral.
• Assist Guest Services Manager and Retail Manager as needed with change orders and necessary supplies.
• Assist Retail Manager with inventory, fulfillment, and merchandising, both during operating hours and after close.
• Step into either role as Guest Service Manager or Retail Manager during breaks, vacations, and absences.
• Support Guest Services staff at the ticket counter and gift shop workstations and cover positions as needed.
• Lead team break schedule with a working knowledge of all Guest Services job duties (Admission, Gift Shop, and Membership).
• Review schedule with Guest Service Manager to ensure a balanced rotation of team members.
• Monitor and enforce Adventure Science Center standard dress, identification, and personal property protocol for Guest Services Staff.
• Manage lost and found program.
• Maintain an up-to-date, working knowledge of exhibits, programs, events, and services available for the general public and for ongoing training of Guest Service Staff.
• Other tasks as assigned.

Customer Service

• Setting an example as a Guest Service Lead by proactively engaging guests in personal, inspiring interactions while showing genuine enthusiasm about the science center.
• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude.
• Interact on phone and email with the same positive, helpful, courteous, respectful, and professional attitude.

Operational Support

• Perform core operational functions of guest safety and wayfinding
• Act as staff lead in carrying out emergency procedures and protocols for incidents when necessary.

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Knowledge of customer service principles, techniques, systems, and standards.
• Knowledge of Adventure Science Center computer programs and ability to train Guest Service Staff (Microsoft Office: Excel and Outlook, and Blackbaud’s Altru).
• Ability to solve practical problems and resolve a variety of situations.
• Ability to establish and maintain effective working relationships with multiple personality types.
• Setting daily examples of adhering to policies and procedures.
• Strong supervisory skills.
• Ability to work independently with minimal supervision and work well in a team environment.
• Ability to make sound decisions regarding customer satisfaction.

Special Conditions

• Must be at least 18 years old.
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted).
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

Qualifications

• At least one year of guest service experience.
• Strong customer service skills.
• Be able to work independently.
• Possess strong communication and interpersonal skills.
• Be reliable, flexible, and personable.
• Willingness to take initiative and make decisions in customer service.
• High School Diploma required: Associate Degree preferred.
• Cash handling experience.

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

BENEFITS AND PERKS

• Free onsite parking 
• Medical, Dental, Vision, and Life Insurance 
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Employee Assistance Program (Free Counseling and Legal Services) 
• Eligibility for Public Student Loan Forgiveness

TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Guest Services Lead” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Summer Camp Counselor

Department: Learning & Outreach

Reports to: Learning & Outreach Manager

Position Designation: Non-Exempt, Part Time Seasonal (Up to 40 hours/week while camp is in session); Dates of 2023 season: May 29 - August 4

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner. 

Camp at Adventure Science Center provides a wide range of science enrichment programs for youth ages 5-12. Programs combine science, technology, engineering, and math in ways that encourage kids to actively discover and examine concepts for themselves. We inspire a life-long passion for learning and teach kids creative problem-solving skills, teamwork, persistence, and follow-through in a fun learning environment.

POSITION OVERVIEW

Consistent with the mission and vision of the Adventure Science Center, and in cooperation with other science center staff, under the direction of the Learning and Outreach Manager, the Summer Camp Counselor is responsible for supervising his/her camp group. Camp staff maintain the safety of the campers and ensure the camp’s daily program runs efficiently through detailed supervision and objective decision-making. Camp counselors utilize a set curriculum, organized supplies, and established programming to facilitate exciting, memorable camp experiences and activities. Camp staff works directly with science center volunteers to manage their assigned group of up to 18 campers that are organized by grades K-1st, 2nd- 3rd, and 4th-6th (ages range 5-12).

PAY RATE: $15/hour (up to 45 hours/week while camp is in session)

SPECIAL CONDITIONS

• Summer shifts may vary week to week: Monday through Friday, 7:30 am to 5:30 pm
• This is a temporary, seasonal summer job
• Candidates must be available the following 2023 summer camp dates (some exceptions made): May 24 through May 26 for summer camp staff training; Monday-Friday during the weeks of May 29 – August 4, 2023

ESSENTIAL FUNCTIONS

• Provide every camper with a safe, fun, memorable, and educational experience.
• Encourage a positive and exciting learning environment, fostering a passion for STEAM and the Adventure Science Center.
• Embrace and model Adventure Science Center's mission to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us.
• Actively supervise and interact with campers, facilitating activities and experiments with a focus on STEAM content
• Utilize creativity, innovation, and inspiration while facilitating camp activities
• Identify the needs of campers and guests and work to make each experience a positive one
• Delegate tasks to in-room volunteers while creating a positive, enriching experience for campers
• Proactively engage campers in personal, inspiring interactions
• Anticipate campers' needs and solve guests' issues with a positive, courteous, and professional attitude
• Assist during emergency and evacuation situations

Customer Service

• Basic knowledge of customer service principles, techniques systems, and standards
• Proactively engage guests, school groups, and campers in personal, inspiring interactions while showing genuine enthusiasm for Adventure Science Center
• Anticipate guest needs and solve issues or concerns with a positive, courteous, helpful, respectful, and professional attitude, in person and during all communications, including electronically and during telephone calls.

Operational Support

• Attend monthly staff meetings as scheduled
• Support co-workers with a positive attitude when needed
• Perform core operational functions of guest safety and wayfinding

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Enthusiasm for working with kids and education
• Must be willing to take initiative, be flexible, and possess a “can-do” attitude
• Reliable, courteous, and collaborative team player
• Capacity to execute time management and multi-task
• Ability to think in the abstract, solve problems, make decisions, instruct, evaluate, lead others

QUALIFICATIONS

• Must be at least 18 years of age
• Education: High School graduate. Background in STEAM, STEAM education a plus
• Ability to manage large groups in a fun, educational environment
• Strong interpersonal, communication, and presentation/facilitation skills
• Positive attitude required: a strong desire to work with and inspire children and adult guests from diverse backgrounds in a fun, learning atmosphere

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS:

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
• Typically, walking, standing, bending, and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity and visual and auditory acuity.
• Some repetitive motion is involved.
• Work schedules and work hours are variable based on operation requirements. Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Summer Camp Counselor” in the subject line of your message. No phone calls, please.

Due to the volume of applications received, we will only contact candidates selected for interviews. 

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Climbing Guide

Department: Experience and Collaboration, Public Programming

Reports to: Public Engagement Program Manager

FLSA Designation: Non-exempt, part-time, working <30 hours per week

Revised: April 2023

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

Climbing Guides lead the way for visitors on our amazing new Kinetic Climber adventure structure. Each hour, sixteen guests harness up to try their hand at the Kinetic Climber’s eight unique climbing elements. You will work as part of a team to ensure that these adventurers are not just safe but having a blast!

The Kinetic Climber is a 25-foot-tall structure that is front-and-center at Adventure Science Center. It is included in general admission to the science center for any visitor aged 8 and up. For many guests, the Kinetic Climber is their first-ever experience climbing. It’s one of our most popular activities, with many climbers coming back again and again.

As a Climbing Guide, you will shape their adventure from start to finish. As part of a rotation of five, you’ll answer questions, manage the queue, help guests put on their safety equipment, deliver safety briefings, and act as a safety observer. Oh, and you’ll get to do some climbing, too! Climbing Guides also operate our Max Flight full-motion simulator, which takes visitors on rollercoaster rides or puts them in control of a fighter jet.

Check out this video to see the Kinetic Climber in action! 

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
  Previous customer service experience preferred
• Previous experience as a climber or with adventure courses preferred
• Have the willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 25-29 hours per week including weekends and some evenings

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules for guests and operators
• Aid guests with putting on, taking off, and checking all personal safety equipment
• Assist the Exhibits department with daily safety checks and routine maintenance operations
• Report technical, maintenance, safety, and security needs to the appropriate staff members and/or departments
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Execute other duties deemed necessary by management based on museum needs

Physical Demands

• Must be able to lift 25lbs unassisted
• Must be able to wear a harness and climb appx. 25ft vertically on a routine basis
• Must be able to withstand a combination of walking, standing, climbing, and bending for multiple hours in a day

 Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in a fast-paced environment
• Ability to maintain focus during repetitive tasks
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

 BENEFITS AND PERKS

• Free onsite parking
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Eligibility for Public Student Loan Forgiveness 

TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Climbing Guide” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Reservations Coordinator

Department: Learning and Outreach

Reports to: Learning and Outreach Manager

FSLA Classification: Non-Exempt / Hourly, F/T position/minimum 40 hours per week

Hourly Rate:  $17.00

POSITION OVERVIEW

This position is responsible for a variety of administrative and sales duties, including managing incoming calls, booking reservations, collecting payments, scheduling programs, and checking in/greeting groups at Adventure Science Center.  The Reservations Coordinator is responsible for providing outstanding customer service when communicating with all guests and staff.  The position will keep up to date on Learning and Outreach programs, offerings, pricing, and schedules in order to effectively assist customer inquiries and book their experiences. The primary schedule is Monday – Friday.

ESSENTIAL FUNCTIONS: 

Sales and Reservation Duties

• Book group reservations for on-site school visits, groups, outreach programs, virtual programs, and birthday parties, adding on planetarium shows, labs/demos, lunchroom rentals, etc.
• Conduct and organize groups check-in, orientation, lunch reservations, and program coordination 
• Coordinate with Learning & Outreach team regarding available programs, timelines, and staffing 
• Create, send invoices/itineraries, and take payments for school groups, outreach visits, virtual programs, and birthday parties
• Communicate effectively and professionally with teachers, principals, parents, and community organizations 
• Create and execute group reservation confirmation communication timelines and processes
• Assess, evaluate, and improve reservation materials, communication collateral, and field trip resources 
• Assist callers with general Learning and Outreach inquiries  
• Organize and create Outlook calendar invites with planetarium staff regarding added school planetarium shows and with operations staff on room reservations/use 

 Phone Operator Duties  

• Manages the reservations phone line and inquiry emails ensuring the highest standards of guest service
• Provides accurate information in all communications, sourced through strong relationships with various departments. Forward call to appropriate staff member as needed
• Maintains both a call answered and a voice message log. Identifies common questions or inquiries that can improve communication on the website, phone auto-attendant, etc.

Database and Reporting Duties

• Enter group reservation payments into Altru ticketing system – checks, cash, credit cards
• Ensure Altru Groups calendar is up-to-date and accurate  
• Run email lists in Altru as needed
• Run sales reports as needed
• Transfer pertinent information as needed to weekend L&O staff, operations, front desk, and L&O manager regarding programs during non-standard operating hours (ie, Birthdays, Family STEM Events, etc) 

Customer Service

• Anticipate guest needs and solve issues or concerns with a positive, courteous, respectful, and professional attitude
• Exceptional telephone etiquette and demeanor demonstrating a positive attitude, patience, helpful, courteous, respectful, professional, and service-oriented attitude at all times
• Exhibit proficient knowledge of customer service principles, techniques systems, and standards
• Proactively engage guests in inspiring interactions while showing genuine enthusiasm for the science center
• Cross-trained for guest and member services, acting as a substitute representative during busy periods or for absent team members

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES

• Effective organizational skills, outstanding interpersonal skills, and ability to interface with multiple personalities
• Must be detail oriented with a strong sense of accuracy
• Must be available any of the seven days of the week for day or evening shifts, based on schedule
• Ability to work in a fast-paced environment while organizing work and achieving excellent results 
• A strong sense of responsibility coupled with a "problem solver" attitude
• Must have outstanding customer service skills and be guest focused at all times
• Strong presentation and communication skills, both written and oral
• Self-starter and great at multitasking
• Must be able to work in a team as well as be able to work independently.
• Willingness to adhere to professional standards and practices, especially with regard to guest experience and customer standards
• Exhibit adaptability and creativity.
• Microsoft Outlook – email and calendar functions
• Microsoft Word – write letters; merge, update, save, and email documents
• Microsoft Excel – create and maintain basic Excel worksheets
• Database – point of sale, reservations, data entry, and reporting

SPECIAL CONDITIONS

• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays

QUALIFICATIONS

• Preferred previous guest relations experience
• High School diploma, some college a plus
• 2 years of office experience, preferably in a non-profit environment
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible and personable
• Willingness to take initiative and make decisions in customer service

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

BENEFITS AND PERKS

• Free onsite parking 
• Complimentary Voyager membership to Adventure Science Center 
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more! 
• Eligibility for Public Student Loan Forgiveness

TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Reservations Coordinator” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Adventure Guide

Department: Experience and Collaboration, Public Programming

Reports to: Public Engagement Program Manager

FLSA Designation: Non-exempt, part-time, working <30 hours per week

Revised: April 2023

Pay: $14/hour

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

Adventure Guides create unforgettable learning experiences for visitors to the science center! Every year, we welcome hundreds of thousands of guests, from toddlers to their great-grandparents. With more than 100 hands-on exhibits, there is a lot to see, do, and learn; Adventure Guides help make sense of it all.

Every day as an Adventure Guide is unique. On a Saturday, you might be helping a kid assemble the organs of the human body, while on Monday, you’re wowing a family with a fact about our universe. Your duties will have just one thing in common: a commitment to creating extraordinary moments of learning.

Adventure Guides are present throughout our galleries, deepening guest experience, while also helping with wayfinding and other customer service needs. You will have one-on-one and small group integrations with our guests, shaping their experience more than any other staff. 

Some things you’ll need to be able to do: 

• Have a passion for science, learning, and play
• Be consistently active for several hours at a time
• Work well in fast-paced, highly variable environments
• Take initiative while working independently or as part of a team
• Work on days between Thursday and Monday, including some evenings

Apply now or read on for the formal details.

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Have the willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 25-29 hours per week including weekends

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules of the exhibits
• Maintain knowledge of current exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
• Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
• Maintain orderly exhibits by enforcing crowd control and operating exhibits in a timely manner
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations
• Execute other duties deemed necessary by management based on museum needs

 Physical Demands

• Must be able to lift 25 lbs unassisted
• Must be able to withstand a combination of walking, standing, and bending for multiple hours

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in both fast-paced and calm environments
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

BENEFITS AND PERKS

• Free onsite parking
• Complimentary Voyager membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Eligibility for Public Student Loan Forgiveness

TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place "Adventure Guide" in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Position Title: Executive Assistant to President/CEO

Department: Operations

Reports To: President/CEO

FLSA Designation: Exempt/FT position working 40 hrs. per week

Date Written/Revised: May 10, 2023

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. Adventure Science Center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner. 

POSITION SUMMARY

Under the general direction of the President/CEO, is directly responsible for acting as the key organizing liaison between the Board and CEO, and for supporting and assisting the CEO in carrying out the day-to-day duties of his position. The Assistant to the CEO will be the CEO’s primary logistical connection to donors/prospects, board members, key clients, strategic partners, elected officials, leadership staff, and others.

As such, the Executive Assistant to the CEO must maintain a high degree of professionalism, confidentiality, and integrity, be proactive in preventing and solving problems, maintain an overall organizational awareness, and convey a demeanor befitting the organization and its leadership.

ESSENTIAL JOB FUNCTIONS

• Manages CEO’s schedule, securing meetings, prioritizing requests for meetings, and making changes to the schedule.
• Assists CEO in securing meetings with donors/prospects, key clients, and others as designated. 
• Prepares CEO for meetings with information preparation and debriefs CEO after meetings for follow-up. Works with the CEO to develop a consistent communication plan for strategic partners and key clients. 
• Works with CEO and key staff to develop and maintain an e-mail contact plan to include key clients, donors/prospects, and strategic partners. 
• Maintains an efficient system to collect critical information related to key clients, donors/prospects, volunteers, committees, and others as directed by CEO. 
• Develops and maintains knowledge of community leaders, sponsors, and board members and their assistants.
• Liaison with Executive Leadership Team; setting meetings, coordinating schedules, producing agendas, and recording and sharing outcomes. 
• Coordinates all preparations for meetings of board and board committees, notating meeting minutes. 
• Serves as the point person for implementing and managing the board engagement/communication software tool.
• Responsible for collecting meeting minutes for board meetings and board committee meetings.
• Coordinates CEO’s travel plans and schedules, securing airline, hotel, and rental car reservations, and preparing travel itineraries.
• Tracks expenditures to budget for CEO and Board-related expenses.
• Prepares letters and other forms of correspondence as needed by the CEO.
• Other administrative duties as assigned by CEO.
• Completes special projects and miscellaneous assignments as required.

POSITION REQUIREMENTS & QUALIFICATIONS

Education/Experience

• Associate/Bachelor’s degree or equivalent combination of education/experience is required.
• Requires a minimum of five years of Executive Assistant experience.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles, techniques, systems, and standards.
• Excellent written and oral communication skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to foster a cooperative work environment. 
• Excellent time management skills.
• Excellent decision-making skills.
• Ability to establish and maintain effective working relationships internally and externally.
• Demonstrates understanding of sensitive information and adheres to a strict ethical standard.
• Ability to remain neutral in office issues and carry the function of position with the highest level of integrity.
• Capacity to safeguard confidential information and the Professionals' Code of Ethics is essential.

Operational Support

• Attend monthly staff meetings as scheduled.
• Perform core operational functions of guest safety and wayfinding.
• Assist during emergency and evacuation situations.

ENVIRONMENTSAL CONDITIONS & PHYSICAL DEMANDS

The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meetings, and training rooms; use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations.

• Typically, the employee may sit comfortably to do the work. However, there is some walking, standing, bending, and carrying of light items. Also, the employee must have manual dexterity and visual and auditory acuity. 
• Some repetitive motion is involved.

OUR VALUES

• We are playful and passionate experimenters
• We think big, embrace risk, and evolve our ideas in order to lead
• We are collaborative with each other and our whole community
• We foster diversity, curiosity, and creativity to make our experience unique

BENEFITS AND PERKS

• Free onsite parking
• Medical, Dental, Vision, and Life Insurance
• Vacation Time, Sick Time, and Personal Days, plus 11 paid holidays a year
• 401(k) with Employer Match
• Complimentary membership to Adventure Science Center
• Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens, and more!
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Student Loan Forgiveness

HOW TO APPLY

To be considered for this position, please submit a cover letter, resume, and contact information for three professional references to hr@adventuresci.org, including "Executive Assistant" in the subject line. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.