Careers

Position Title: Guest Services Representative
Department: Sales and Service
Reports to: Associate Manager of Guest and Member Services
FLSA Designation: Non-Exempt, P/T (Up to 25 hours/week)
Pay Rate: $12.00 per hour

Position Overview

Adventure Science Center is expanding our Guest Services team. Part Time Positions available on all shifts, weekday and weekends. We’re looking for professionals who can display a strong work ethic, professionalism and upbeat positive attitude in a fast-paced customer service environment.

To be considered as an applicant we require a professional cover letter and resume and references.

Qualifications and Skills:

• High School Diploma
• Basic knowledge of customer service principles, techniques systems and standards
• Cash handling experience preferred
• Bilingual skills/Spanish a plus
• Encourage candidates pursuing a college degree at local universities to apply
• An approachable, friendly, enthusiastic personality
• Responsible, reliable and professional work ethic
• Availability to work peak days and hours, combination of weekdays, weekends and holiday

Guest Services Responsibilities and Duties:

• Greeting and assisting guests in making choices for daily activities with superior customer service
• Up-selling and cross-selling Adventure Science Center Programs and memberships
• Willingness to learn and gain full knowledge of exhibit, products and services
• Capable of resolving guest concerns with professional, friendly customer service approach
• Balancing Cash drawer daily
• Become a reliable point of contact for guests to establish strong customer service relationship

Benefits of Working with ASC:

• We offer flexible part-time schedule
• An exciting, fast-paced environment
• Opportunity to learn and grow with cross training opportunities
• Free employee parking
• Great work location-easy interstate access
• Great Part time Employee Perks
• Develop lifelong skills that will benefit you in any career
• Plenty of variety from day to day
• Work with a positive, motivated team
• Put your creativity and problem solving skills to work

Job Ad statement:

This is intended to be a job ad providing information of a general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Job Description

Adventure Science Center’s purpose is totransform lives through extraordinary experiences in science and innovation,and our vision is to become a nationally renowned destination sciencecenter. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines.

POSITION OVERVIEW

This position is a PART-TIME position. It is responsible for presenting activities in an exciting and enthusiastic manner for museum guests. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering and math are essential attributes for this position.

QUALIFICATIONS

• High School Diploma
• Current college students and those with completed college coursework will be given preference
• Strong communication skills and comfort with presenting to small and large groups
• Prior experience working with children and families is preferred
• Theatre/improv training or experience is a plus.
• Enthusiasm for learning and teaching while engaging with guests of all ages.
• An approachable, friendly, enthusiastic personality
• Availability to work weekends required

ESSENTIAL FUNCTIONS

• Present a variety of educational floor programming, including but not limited to daily science demonstrations, exhibit-gallery focused activities.
• Maintain current knowledge of museum exhibits and program content, including temporary exhibitions and related public programming.
• Report technical, maintenance, safety, and security needs on museum floor to the appropriate staff members and departments.

Job Ad statement:

This is intended to be a job ad providing information of a general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

To Apply:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Job Type: Part-time

Exhibit Operator

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging and innovative manner.

Position overview

This position is responsible for operating two experiential exhibits. Exhibit Operators are expected to learn and consistently comply with all safety procedures while maintaining an orderly and educational atmosphere. This position requires an individual to deliver exceptional customer service to create a memorable experience while maintaining a safe environment.

Qualifications

• Must be at least 18 years of age
• High School Diploma required
  Previous guest relations experience preferred
• Exhibit strong customer service skills
• Have strong communication and interpersonal skills
• Be reliable, flexible, and dependable
• Able to work 15-20 hours per week
• Willingness to take initiative and make decisions in customer service

Customer Service

• Basic knowledge of customer service principles, techniques systems and standards
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude

Operational Support

• Attend staff meetings as scheduled
• Support co-workers with a positive attitude when needed
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

Specific Job Knowledge, Skills, Abilities, & Traits

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Show enthusiasm and curiosity about science education and sharing that passion with others
• Ability to work in a fast paced environment
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently
• Willing to take initiative and make guest focused decisions

Our Values

We are playful and passionate experimenters
We think big, embrace risk, and evolve our ideas in order to lead.
We are collaborative with each other and our whole community.
We foster diversity, curiosity and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

To apply

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.