Careers

Position Title:   Exhibits Technician
Department:   Exhibits
Reports To:   Director of Exhibits and Planetarium
Position Designation:  25 hours per week, Part times
Pay: $18/hr

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center.  ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.  

POSITION OVERVIEW 

The Exhibits Technician is a member of an essential team of exhibits technicians and planners whose primary purpose is to maintain and repair the center’s interactive exhibits.  The Technician is responsible for various tasks and duties that help the Adventure Science Center function seven days a week.

JOB ESSENTIALS

• Inspect exhibits daily. Communicate with the exhibits team to promptly identify any damage, malfunction, or wear in exhibits.
• Perform regular preventative maintenance on interactive exhibit components, many of which contain mechanical, electrical, electronic, or computer-controlled devices.
• Identify and diagnose chronic or systemic defects in individual exhibits which reduce their efficiency and reliability, or compromise their intended function. Make adjustments, modifications, refurbishments, and upgrades to improve function and reliability while preserving the visitor experience, educational content, and design impact of the exhibit.
• Work with Senior Exhibits Technicians and Director of Exhibits and Planetarium to ensure exhibit manuals, documentation, and maintenance/repair tracking logs are properly maintained, accessible, and in current form.
• Other duties as assigned

Customer Service

• Assist in meeting needs and solving guest issues with a positive, courteous and professional attitude

Operational Support

• Attend quarterly staff meetings and department team meetings
• Assist with core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES AND TRAITS   

• Demonstrated skill in troubleshooting and repairing mechanical, electrical and electronic systems including computers, monitors, projectors, speakers and media playback devices.
• Proactive initiative for identifying solutions to problems
• Demonstrated proficiency in a wide range of fabrication materials and processes involving wood, metal and plastics, and experience with a variety of finishing techniques. Proficient in the use of hand and power tools
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Knowledge and practice of workplace safety
• Capable of coordinating efforts and collaborating with a variety of individuals.
• A willingness to learn a wide variety of new skills
• Clear communication skills
• Ability to work both independently and under supervision, follow deadlines, and follow up on assignments
• Conscientious and detail-oriented; must have an appreciation of the necessity of craftsmanship and quality, and the ability to follow through with paperwork, record-keeping, and documentation.
• Enthusiasm for science, technology, creativity, and education.
• Willingness to learn a wide variety of new skills

QUALIFICATIONS

• Education requirement of high school diploma or equivalent
• Experience working with electrical and/or or mechanical devices; basic understanding of machines, computers
• Post high school course work, technical degree, associate’s degree, business or vocational certificate preferred
• Art background preferred

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS

• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as workshops, offices and meeting rooms; use of safe work practices with office equipment, shop equipment, uneven flooring in places, and observance of fire regulations.
• Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to 50 lbs. unassisted, and 100 lbs. assisted)
• Must have manual dexterity, visual and auditory acuity. Some repetitive motion is involved.
• May require late or early hours on any day of the week, including weekends.

TO APPLY

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, portfolio, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please place “Exhibits Technician” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Position Title: Adventure Guide
Department: Experience and Collaboration, Public Programming
Reports to: Public Engagement Program Manager
FLSA Designation:  Non-exempt, part-time, working <30 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for maintaining exhibit galleries and operating experiential exhibits (Moonwalk, Infinity Room, and Virtual Reality) while delivering exceptional customer service to guests. Adventure Guides are expected to learn and comply with all safety procedures while maintaining an orderly atmosphere. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.

QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Have a willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 15-20 hours per week including weekends

ESSENTIAL FUNCTIONS

• Learn and comply with all safety rules of the exhibits
• Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
• Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
• Maintain orderly exhibits by enforcing crowd control and operating exhibits in a timely manner
• Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Execute other duties deemed necessary by management based on museum needs

Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, and standards
• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in both fast-paced and calm environments
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY
To be considered for this position, applicants must meet qualifications, submit a cover letter
(outlining experience and how it relates to the job description), resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Adventure Guide” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Development Coordinator
Department: Development
Reports To: Chief Development Officer
Position Designation: Non-Exempt / Hourly, F/T position/minimum 40 hours per week

Adventure Science Center in Nashville, Tennessee, is seeking a dynamic, donor-focused, full-time individual to support development, fundraising, and stewardship efforts. Adventure Science Center’s purpose is to change lives through extraordinary experiences in science and innovation using open-ended, hands-on exhibits and education programs that foster creativity, curiosity, confidence, and collaborative discovery. Our vision is to become one of the most innovative and renowned science centers in the world.

POSITION OVERVIEW

Under the direction of the Chief Development Officer (CDO), the Development Coordinator is responsible for facilitating the successful implementation of fundraising activities within the Development Department of Adventure Science Center. Understanding a moves management strategy and mastery of a donor database are critical skills for this position. In addition, the Development Coordinator is responsible for correspondence, scheduling, prospect identification, donor and sponsor solicitation, meeting preparation, donor stewardship, and administrative tasks for the department.

Development & Events

• Prepare and submit funding proposals and/or letters of inquiry as directed by CDO
• Research potential funders/donors and produce Prospect Profiles as directed by CDO
• Prepare sponsorship proposals and solicit corporate organizations for sponsorship
• Provide campaign support for CDO, CEO, and volunteers as directed
• Maintain and update major gift prospect/donor records, ensuring profiles are current and accurate
• Maintain contact reports and record of research findings in donor database
• Ensure gift entry and acknowledgment is completed, produce donor information reports, weekly updates of donor information in donor categories, and statistical information as needed
• Assist CDO with the annual signature fundraising event (October), providing support as directed
• Assist CDO with donor appeals
• In coordination with Events & Public Programs Manager, plan and execute stewardship events and donor receptions
• Manage the overall integrity of donor data with sensitivity to confidentiality

Administrative

• Maintain the development calendar to ensure deadlines are met for funding submissions and appeals
• Maintain the organizational grant calendar to ensure deadlines are met for submissions
• Be the point person for inquiries by major gift donors and prospects
• Schedule and coordinate meetings with board members, corporate sponsors, and donors
• Produce analytical reports in a timely manner, (e.g. monthly individual, corporation, and organizational giving)
• Produce pledge reminders and invoices in a timely manner
• Track and reconcile revenue and expenses to budget
• Organize and maintain digital file system

SPECIFIC JOB KNOWLEDGE, ABILITIES, SKILLS, AND TRAITS

• Excellent written and oral communication skills
• Excellent donor/volunteer relationship skills
• Strong problem solving and decision-making skills
• Impeccable organization skills a must
• Ability to work both independently and as part of a team in a fast-paced environment
• High sense of drive and initiative to identify and pursue funding opportunities
• Ability to meet stringent and multiple deadlines
• Strong event, marketing, and project management skills
• Knowledge of event budgeting and management of project finances
• Proficient in Word Office Suite (Outlook, Word, Excel, PowerPoint)
• Enthusiasm and appreciation for the value of museums, informal science education, and the vital role of philanthropy to a non-profit institution
• Professional appearance and demeanor

QUALIFICATIONS

• Education: Bachelor’s Degree or equivalent experience in a related field is required 
• Experience: Requires minimum of 3-4 years in fundraising, business, marketing, or project management 
• Donor database or similar CRM software knowledge is required. Raiser’s Edge or Altru knowledge preferred. 
• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills 
• Ability to work events at various hours, including evenings and weekends is required 

Environmental Conditions & Physical Demands

• There is manual labor during the set-up and breakdown of fundraising events.
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Development Coordinator Candidate” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Reservations Coordinator
Department: Learning and Outreach
Reports To: Learning and Outreach Manager
Position Designation: Non-Exempt, F/T Hourly Position/ Average 40 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for a variety of administrative and sales duties, including managing incoming calls, booking reservations, collecting payments, scheduling programs, and greeting school groups at Adventure Science Center. The Reservations Coordinator is responsible for providing outstanding customer service when communicating with all guests and staff. The position will keep up to date on Learning and Outreach programs, offerings, pricing, and schedules in order to effectively assist customer inquiries and book their experiences. Primary schedule is Monday – Friday.

ESSENTIAL FUNCTIONS

Sales and Reservation Duties

• Book group reservations for on-site schools visits, outreach programs, virtual programs, and birthday parties, adding on planetarium shows, labs/demos, lunchroom rentals, etc.
• Conduct and organize school group check-in, orientation, lunch reservations, and program coordination.
• Coordinate with Learning & Outreach team regarding available programs, timelines, and staffing.
• Create, send invoices/itineraries, and take payments for school groups, outreach visits, virtual programs, and birthday parties.
• Communicate effectively and professionally with teachers, principals, parents, and community organizations.
• Create and execute group reservation confirmation communication timelines and processes.
• Assess, evaluate and improve reservation materials, communication collateral, and field trip resources.
• Assist callers with general Learning and Outreach inquiries.
• Organize and create Outlook calendar invites with planetarium staff regarding added school planetarium shows and with operations staff on room reservations/use.

Phone Operator Duties 

• Manages the reservations phone line and inquiry emails ensuring the highest standards of guest service.
• Provides accurate information in all communications, sourced through strong relationships with various departments. Forward call to appropriate staff member as needed.
• Maintains both a call answered and a voice message log. Identifies common questions or inquiries that can improve communication on the website, phone auto-attendant, etc.

Database and Reporting Duties

• Enter group reservation payments into Altru – checks, cash, credit cards.
• Ensure Altru Groups calendar is up-to-date and accurate.
• Run email lists in Altru as needed.
• Run sales reports as needed.
• Transfer pertinent information as needed to weekend L&O staff, operations, front desk, L&O manager regarding programs during non-standard operating hours (ie, Birthdays, Family STEM Events, etc).

Customer Service

• Anticipate guest needs and solve issues or concerns with positive, courteous, respectful, professional attitude.
• Exceptional telephone etiquette and demeanor demonstrating positive attitude, patience, helpful, courteous, respectful, professional, and service-oriented attitude at all times.
• Exhibit proficient knowledge of customer service principles, techniques systems, and standards.
• Proactively engage guests in inspiring interactions while showing genuine enthusiasm about the science center.
• Cross-trained for guest and member services, acting as a substitute representative during busy periods or for absent team members.

SPECIFIC JOB KNOWLEDGE, ABILITIES, SKILLS, AND TRAITS

• Effective organizational skills, outstanding interpersonal skills, and ability to interface with multiple personalities.
• Must be detail-oriented with a strong sense of accuracy.
• Must be available any of the seven days of the week for day or evening shifts, based on schedule.
• Ability to work in a fast-paced environment while organizing work and achieving excellent results.
• A strong sense of responsibility coupled with a "problem solver" attitude.
• Must have outstanding customer service skills and be guest-focused at all times.
• Strong presentation and communication skills, both written and oral.
• Self-starter and great at multitasking.
• Must be able to work in a team as well as be able to work independently.
• Willingness to adhere to professional standards and practices, especially with regard to guest experience customer standards.
• Exhibit adaptability and creativity.
• Microsoft Outlook – email and calendar functions
• Microsoft Word – write letters; merge, update, save and email documents
• Microsoft Excel – create and maintain basic Excel worksheets
• Database – point of sale, reservations, data entry, and reporting

SPECIAL CONDITIONS

• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.

QUALIFICATIONS

• Preferred previous guest relations experience
• High School diploma, some college a plus
• 2 years of office experience, preferably in a non-profit environment
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible and personable
• Willingness to take initiative and make decisions in customer service

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference "Reservations Coordinator" in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Guest & Member Services Lead
Department: Operations
Reports To: Director of Operations
Position Designation: Non-Exempt / Part-Time (38 Hours)

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. Adventure Science Center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

As a member of Adventure Science Center each team member is expected to deliver consistent, quality service with enthusiasm, positive attitude and respect to all ASC guests. This position is responsible for assisting the Guest Services and Retail Managers with the smooth operation of the guest experience in all guest locations; guest service desks, lobby, and gift shop, in addition to conducting duties in the absence of the Guest Services and/or Retail managers. The Lead is expected to perform their job with a sense of pride in their work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center.

ESSENTIAL FUNCTIONS

• Interact with guests to ensure a productive, informative and enjoyable guest experience.
• Set the example for exceptional customer service through sales and guest relations.
• Conduct daily opening and closing of cash drawers, in both lobby and gift shop, in an accurate and efficient manner, submitting/printing/copying all related reports as required.
• Monitor internal controls as it relates to cash handling by Guest Service staff.
• Ensure all workstations, in both lobby and gift shop, are cleaned, neat, and replenished with supplies and collateral.
• Assist Guest Service Manager and Retail Manager as needed with change orders and necessary supplies.
• Assist Retail Manager with inventory, fulfillment, and merchandising, both during operating hours and after close.
• Step into either role as Guest Service Manager and Retail Manager during breaks, vacations, and absence.
• Support Guest Services staff at ticket counter and gift shop workstations and cover positons as needed.
• Lead team break schedule with a working knowledge of all Guest Services job duties (Admission, Gift Shop, Membership, and Max Flight motion simulator).
• Review schedule with Guest Service Manager to ensure balanced rotation of team members.
• Monitor and enforce ASC’s standard dress, identification and personal property protocol for Guest Services Staff.
• Manage ASC lost and found program.
• Maintain an up-to-date, working knowledge of ASC’s exhibitions, programs, events and services available for the general public and for ongoing training of Guest Service Staff.
• Other tasks as assigned.

Customer Service 

• Setting an example as a Guest Service Lead by proactively engaging guests in personal, inspiring interactions while showing genuine enthusiasm about ASC.
• Anticipate guest needs and solve issues or concerns with positive, courteous, respectful, professional attitude.
• Interact on phone and email with the same positive, helpful, courteous, respectful, professional attitude.

 Operational Support

•  Perform core operational functions of guest safety and wayfinding
• Act as a staff lead in carrying out emergency procedures and protocol for incidents when necessary.

SPECIFIC JOB KNOWLEDGE, ABILITIES, SKILLS, AND TRAITS

• Knowledge of customer service principles, techniques, systems and standards
• Knowledge of ASC computer programs and ability to train Guest Service Staff (Microsoft Office: Excel and Outlook, and Blackbaud’s Altru)
• Ability to solve practical problems and resolve a variety of situations
• Ability to establish and maintain effective working relationships with multiple personality types.
• Setting daily example of adhering to policies and procedures
• Strong supervisory skills
• Ability to work independently with minimal supervision and work well in a team environment
• Ability to make sound decisions regarding customer satisfaction

Special Conditions

• Must be at least 18 years old
• Must be capable of general physical movement i.e. standing and bending throughout the day.
• Must be able to stand for extended periods of time as well as lift and move supplies and equipment (up to lift 50 lbs. unassisted and 100 lbs. assisted)
• Availability to work peak days and hours, combination of weekdays, weekends and holidays.

Qualifications 

• At least one year of guest service experience
• Strong customer service skills
• Be able to work independently
• Possess strong communication and interpersonal skills
• Be reliable, flexible and personable
• Willingness to take initiative and make decisions in customer service
• High School Diploma required: Associate Degree preferred
• Cash handling experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference "Guest & Member Services Lead" in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

Position Title: Guest Services Representative
Department: Sales and Service
Reports to: Associate Manager of Guest and Member Services
FLSA Designation: Non-Exempt, P/T (Up to 30 hours/week)
Pay Rate: $13.00 per hour

Position Overview

Adventure Science Center is expanding our Guest Services team. Part Time Positions available on all shifts, weekday and weekends. We're looking for professionals who can display a strong work ethic, professionalism and upbeat positive attitude in a fast-paced customer service environment.

To be considered as an applicant we require a professional cover letter and resume and references.

Qualifications and Skills:

• High School Diploma
• Basic knowledge of customer service principles, techniques systems and standards
• Cash handling experience preferred
• Bilingual skills/Spanish a plus
• Encourage candidates pursuing a college degree at local universities to apply
• An approachable, friendly, enthusiastic personality
• Responsible, reliable and professional work ethic
• Availability to work peak days and hours, combination of weekdays, weekends and holiday

Guest Services Responsibilities and Duties:

• Greeting and assisting guests in making choices for daily activities with superior customer service
• Up-selling and cross-selling Adventure Science Center Programs and memberships
• Willingness to learn and gain full knowledge of exhibit, products and services
• Capable of resolving guest concerns with professional, friendly customer service approach
• Balancing Cash drawer daily
• Become a reliable point of contact for guests to establish strong customer service relationship

Benefits of Working with ASC:

• We offer flexible part-time schedule
• An exciting, fast-paced environment
• Opportunity to learn and grow with cross training opportunities
• Free employee parking
• Great work location-easy interstate access
• Great Part time Employee Perks
• Develop lifelong skills that will benefit you in any career
• Plenty of variety from day to day
• Work with a positive, motivated team
• Put your creativity and problem solving skills to work

Job Ad statement:

This is intended to be a job ad providing information of a general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Position Title: Janitorial Staff
Department: Facilities
Reports to: Facilities Manager
Position Designation: Part-Time