Careers

Position Title: Guest Services Representative
Department: Sales and Service
Reports to: Associate Manager of Guest and Member Services
FLSA Designation: Non-Exempt, P/T (Up to 25 hours/week)
Pay Rate: $12.00 per hour

Position Overview

Adventure Science Center is expanding our Guest Services team. Part Time Positions available on all shifts, weekday and weekends. We’re looking for professionals who can display a strong work ethic, professionalism and upbeat positive attitude in a fast-paced customer service environment.

To be considered as an applicant we require a professional cover letter and resume and references.

Qualifications and Skills:

• High School Diploma
• Basic knowledge of customer service principles, techniques systems and standards
• Cash handling experience preferred
• Bilingual skills/Spanish a plus
• Encourage candidates pursuing a college degree at local universities to apply
• An approachable, friendly, enthusiastic personality
• Responsible, reliable and professional work ethic
• Availability to work peak days and hours, combination of weekdays, weekends and holiday

Guest Services Responsibilities and Duties:

• Greeting and assisting guests in making choices for daily activities with superior customer service
• Up-selling and cross-selling Adventure Science Center Programs and memberships
• Willingness to learn and gain full knowledge of exhibit, products and services
• Capable of resolving guest concerns with professional, friendly customer service approach
• Balancing Cash drawer daily
• Become a reliable point of contact for guests to establish strong customer service relationship

Benefits of Working with ASC:

• We offer flexible part-time schedule
• An exciting, fast-paced environment
• Opportunity to learn and grow with cross training opportunities
• Free employee parking
• Great work location-easy interstate access
• Great Part time Employee Perks
• Develop lifelong skills that will benefit you in any career
• Plenty of variety from day to day
• Work with a positive, motivated team
• Put your creativity and problem solving skills to work

Job Ad statement:

This is intended to be a job ad providing information of a general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

TO APPLY:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume and contact information for three professional references to hr@adventuresci.org. Electronic submission required for all materials. To expedite processing, please reference the position title in the subject line of your message. No phone calls please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for assisting guests with our experiential exhibits, specifically, the Moonwalk microgravity simulator, and virtual reality exhibit. This includes ensuring guests have a memorable experience by providing a safe, educational and fun encounter. Successful candidates must learn and comply with all safety procedures with 100% consistency while maintaining an orderly and educational atmosphere with a positive, enthusiastic delivery.

• Daily operation of an experiential exhibit includes welcoming guests, managing a queue area, giving a safety overview, and properly fitting safety equipment (headset or harness, for example) on guests before operating ride or experience.
• You will learn fun, interesting information to convey and teach to the guests in an enthusiastic, and safe manner.
• You will be responsible for implementing systematic and routine safety procedures and operating the experience from an operator control panel, always mindful of safety issues with the exhibits.
• You are expected to set an example of quality customer service and create a memorable and engaging experience for our ASC guests

• High School Diploma or Equivalent
• Fun, energetic person with a positive attitude who is approachable and friendly
• Capable of working in a positive manner with children and guests of all ages
• Responsible, reliable, and professional work ethic
• Strong communication skills with a customer service oriented focus
• Demonstrate ability to follow instructions and procedures
• Must be capable of general physical movement, standing, and bending throughout the day.
• Availability to work peak days and hours, a combination of weekdays, weekends, and holidays.
• A flexible willingness to learn, with excitement and appreciation for expanding the minds of our guests.

• We offer a flexible part-time schedule
• An exciting, fast-paced environment
• Free employee parking
• Great work location-easy interstate access
• Great Part-time Employee Perks
• Develop lifelong skills that will benefit you in any career
• Plenty of variety from day-to-day
• Work with a positive, motivated team
• Put your creativity and problem-solving skills to work

Job Type: Part-time

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation, and our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

ESSENTIAL FUNCTIONS

• Ensure the highest quality of content, program delivery, and guest satisfaction with the goal of maximizing attendance and revenue. Implement processes to measure effectiveness, success, and guest satisfaction of programs
• Design, schedule, and present engaging planetarium programs (live and recorded) for a variety of audiences including schools, community groups, and the public
• Ensure K-12 school programming (both original and leased) fulfills curriculum requirements
• Evaluate, select and negotiate leases for programs to complement the in-house show library and maintain public interest. Research, write, produce and update existing programs as needed
• Develop new program offerings as needed to broaden planetarium audiences and experiences
• Manage original show production, including writing scripts, programming theater systems, and selecting music, voice actors, and animators as needed
• Work collaboratively with the staff of other planetariums in the development of new shows and programs
• Work collaboratively with other ASC personnel to complete intra- and inter-departmental projects including center-wide events
• Work collaboratively with outside groups to create engaging experiences for facility rentals, including live music events
• Supervise activities of the planetarium staff, volunteers, and interns including selection, training, scheduling, work assignments, and performance evaluations (including disciplinary action)
• Oversee the maintenance, and upkeep of all planetarium projection and computer systems; diagnosing and correcting common problems that arise during the operation of these systems
• Lead the selection, planning, and implementation of technology upgrades
• Coordinate with Exhibits, Facilities and Housekeeping staff to maintain the physical condition of the theater
• Assist Development with grant and sponsorship opportunities as needed. Maintain relationship and communication with Sudekum family
• Act as the principal staff resource for all exhibits and activities regarding astronomy, space science, and other related fields
• Act as the principal staff spokesperson for media inquiries about astronomy, space science, and other related fields
• Produce resource materials for schools, teachers, the public, and media as required
• Work closely with Marketing to provide timely information and materials needed to market and promote planetarium programs and activities
• Coordinate with Development department to seek financial sponsors for individual shows and/or events
• Serve as the staff liaison to the Sudekum Family Trust, a benefactor of the planetarium; coordinate and host semi-annual meetings of the Trust
• Prepare, submit, and implement annual planetarium budget to ensure maximum revenue generation
• Coordinate ticket pricing structure with Operations and Marketing
• Produce analytical reports, project timelines, and presentation documents, as required
• Represent the Sudekum Planetarium and Adventure Science Center at planetarium conferences, to promote show sales and to keep current with industry best practices
• Other duties as deemed necessary by program need and/or management

Customer Service

• Proactively engage guests in personal, inspiring interactions.
• Anticipate guest needs and solve guest issues with a positive, courteous and professional attitude

Operational Support

• Attend monthly staff meetings and department team meetings
• Perform core operational functions of guest safety
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, ABILITIES, AND TRAITS

• Experience in planetarium operation and management
• Experience with planetarium technical equipment
• Knowledge of modern astronomy including the night sky, space science, physical science, mathematics, etc.
• Demonstrated ability in the use of telescopes, computer, video, and audio systems, and common techniques used to create planetarium visual effects
• General understanding of Adobe Creative Suite (After Effects, Photoshop, Illustrator, Audition, Premiere Pro primarily).
• Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Demonstrated ability to speak effectively in front of a live audience
• Detail-oriented, with excellent planning, problem-solving, and organizational skills
• Ability to manage multiple projects and meet deadlines
• Ability to plan and think creatively
• Ability to work independently, as part of a team, and as leader of a team
• Initiative to keep abreast of planetarium industry best practices and of latest advances in astronomy and space science
• Enthusiasm for science, science education, and community engagement
• Excellent public speaking and oral communication skills
• Reliable, collaborative team player
• Pleasant disposition, customer-service oriented
• Capable of motivating and developing a team
• Proactive communicator, engaging other departments in short- and long-term planning
• Ability to exercise sound judgment and flexibility should difficult situations arise
• Professional appearance and demeanor

QUALIFICATIONS

• Education: Bachelor’s degree required; degree in Physics, Astronomy, Astrophysics, physical science or related field from an accredited college or university is preferred
• Minimum five (5) years planetarium experience
• Supervisory experience
• Excellent interpersonal and communication skills (both written and verbal)
• Superior presentation skills that captivate an audience. A passion and ability to share and communicate knowledge of astronomy and space science is essential.
• A high degree of technical ability and interest in maintaining complex projection systems and related equipment
• Understanding of documentary production and computer coding
• Ability to manage and work tactfully and courteously with staff and volunteers
• Ability to effectively manage budgets and project deadlines
• Flexibility in working hours, as some evening, weekend and holiday work is required.
• Ability to travel as required 

SPECIAL CONDITIONS

• The majority of the work is performed in a professional office environment and in the planetarium, including dim lighting and high volume levels. Some offsite work is required including outdoor, visual astronomy programs. Must be able to stand for extended periods, as well as lift and move supplies and equipment (up to 50 lbs.).
• The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualified candidates will go through an application process, interview process and must successfully complete a background check.

To Apply:

To be considered for this position, applicants must meet qualifications, submit a cover letter (outlining experience and how it relates to the job description), resume, and contact information for three professional references to hr@adventuresci.org. Electronic submission is required for all materials. To expedite processing, please reference “Planetarium Manager” in the subject line of your message. No phone calls, please. Due to the volume of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer.