Careers

we play, we think, and we learn

At Adventure Science Center, we play, we think and we learn—and we do our very best to create an environment where our visitors do the same.

Adventure Science Center is an Equal Opportunity Employer. We are proud to offer a quality full-time benefits program with comprehensive medical, dental and vision packages that include company-paid life insurance, two weeks of paid vacation, 11 holidays and more.

Position Title: Adventure Guide

Department: Experience and Collaboration, Public Programming

Reports to: Public Engagement Program Manager

FLSA Designation:  Non-exempt, part-time, working <30 hours per week

Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. ASC provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. ASC supports STEM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.

POSITION OVERVIEW

This position is responsible for maintaining exhibit galleries and operating experiential exhibits (Moonwalk, Infinity Room, and Virtual Reality) while delivering exceptional customer service to guests. Adventure Guides are expected to learn and comply with all safety procedures while maintaining an orderly atmosphere. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.

QUALIFICATIONS

  • Must be at least 18 years of age
  • High school diploma required
  • Previous customer service experience preferred
  • Have a willingness to take initiative and make customer-focused decisions
  • Professional appearance and demeanor required
  • Be reliable, flexible, and dependable
  • Able to work 15-20 hours per week including weekends

ESSENTIAL FUNCTIONS

  • Learn and comply with all safety rules of the exhibits
  • Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
  • Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
  • Maintain orderly exhibits by enforcing crowd control and operating exhibits in a timely manner
  • Explain the purpose, safety guidelines, and educational information of exhibits with a positive, enthusiastic, and outgoing personality to guests of all ages and backgrounds
  • Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
  • Initiate engaging conversations with guests waiting in line for exhibit experiences
  • Execute other duties deemed necessary by management based on museum needs

Operational Support

  • Attend staff meetings as scheduled
  • Perform core operational functions of guest safety and wayfinding
  • Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

  • Knowledge of customer service principles, techniques, and standards
  • Ability and desire to work with and inspire visitors of all ages and learning backgrounds
  • Ability to learn and convey educational information with effective communication skills
  • Ability to learn and comply with important safety standards
  • Ability to solve practical problems and make customer service decisions confidently and efficiently
  • Ability to work in both fast-paced and calm environments
  • Ability to establish and maintain effective working relationships with multiple personality types
  • Ability to work independently and with a team
  • Show enthusiasm and curiosity about science education and share that passion with others

OUR VALUES

  • We are playful and passionate experimenters.
  • We think big, embrace risk, and evolve our ideas in order to lead.
  • We are collaborative with each other and our whole community.
  • We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.

TO APPLY

To be considered for this position, applicants must meet qualifications, submit a cover letter
(outlining experience and how it relates to the job description), resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Adventure Guide” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.

Adventure Science Center is an Equal Opportunity Employer

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