Frequently Asked Questions

GENERAL FAQ

We have a full-time housekeeping staff who clean and sanitize the elevators and hands-on experiences daily. Every evening, a cleaning crew vacuums the entire facility cleans the restrooms and galleries and conducts deeper cleaning projects. Our floor staff regularly wash their hands to help prevent the spread of germs and regularly walk through the galleries to pick up areas as needed.

Using guidance from local, state, and federal public health officials, we have implemented updated preventative safety measures to ensure that you and your children are safe and can focus on a fun learning experience. Below is an overview of our protocols:

  • All members and guests are strongly encouraged to reserve admission tickets online. Admission will move to a timed entry model with a limited capacity each hour. Walk-ups may be turned away without pre-registration. Click here for admission and ticket info >>
  • Numerous hand sanitizer stations and disinfectant wipe stations will be available to guests throughout the museum.
  • Plexiglass shields will be placed at all active service counters.
  • Employees will disinfect service counters every hour.
  • Exhibits and public spaces will be disinfected during operating hours and at the end of every day with hard surface disinfecting wipes and bleach. 
  • We have upgraded our air filtration system. 
  • Subway will clean tables and chairs as soon as they are cleared. There will be no self-service drink or frozen yogurt available, but a Subway team member will be happy to assist you. 
  • We ask that all families monitor temperatures at home before coming to the museum when at all possible. If your temperature is above 100.4 or you are feeling unwell, please stay home.

Guest health and safety is paramount to Adventure Science Center. Recently, we invested in technology to assist us in keeping the air and surfaces in the museum clean through an automated system, Puradigm, installed within our HVAC. The system adds both an extra layer of filtration and emits particles that neutralize viruses, bacteria, mold, and fungus in the air and on surfaces.

Puradigm®️ is the only pathogen management system of its kind to have been lab-tested for efficacy against SARS-CoV-2, the virus that causes COVID-19.*

  • 94% reduction after 60 minutes.
  • 98% reduction after 4 hours.
  • Undetectable after 24 hours. 

*The study was carried out independently by the University of Florida College of Medicine’s Biosafety Level 3 laboratory. 

Hand sanitizer station locations (16 total):

  • soundBox (1); Body Quest (2); Eureka Theatre (1); Destination Exploration (1); Tinker 2.0 (1); Light Bright (1); Lobby (3); Jack Wood Hall (1); Space Chase 1st Floor (2); Space Chase 2nd Floor (2); Nano (1). 

Disinfectant wipe station locations (10 total):

  • soundBox (1); Body Quest (2); Destination Exploration (1); Tinker 2.0 (2); Space Chase 1st floor (2); Space Chase 2nd floor (1); Virtual Reality (1)

Procedures subject to change based on guidelines from the CDC and Metropolitan of Nashville Health Department.

Temporarily Closed/Suspended

  • VR
  • Weekday access to the I2 Maker Space (Thursdays & Mondays)
  • Bees (learn more here
  • Digestive slide in BodyQuest

Please note that we are working with limited staff and doing our absolute best to repair exhibits in a timely manner. 

Temporarily Closed/Suspended

  • VR
  • Weekday access to the I2 Maker Space (Thursdays & Mondays)
  • Bees (learn more here
  • Digestive slide in BodyQuest

Please note that we are working with limited staff and doing our absolute best to repair exhibits in a timely manner. 

You may leave and return the same day, provided you show your receipt to our security officer in the front lobby.

Science is for everyone! We’re constantly working to increase our accessibility. Learn more about our efforts here.

Photos and video for personal use may be taken inside the museum, with available light and electronic flash attachments. Tripods and lights may not be used. Publication or sale of photographs and videos is not allowed without museum staff permission.

Only qualified service dogs as defined by Title II and Title III of the ADA are welcome in the museum. We love our pets, but no other pets are allowed, even if they’re in a stroller or bag.

We maintain a lost and found. If you have lost an item, you may check with the guest services desk to see if it has been returned. Unclaimed items become the property of Adventure Science Center after 30 days.

VISITS & PRICING FAQ

In early August, we reinforced an updated mask mandate for children ages 3 to 11 due to the alarming rise in COVID-19 cases – especially among children who did not yet have access to a vaccine. At that time, the active case count (all ages) according to the Davidson County COVID-19 Dashboard was 2.7k and rapidly trending upwards, peaking at 7.4k active cases on September 13th. 

 
With thoughtful and thorough consideration of the facts outlined below, we will be lifting our youth mask requirement effective immediately (10.28.21)
  •  The local active case count has dropped 73% since the peak and continues to trend downward
  • Overall hospitalization rates in Davidson County are down 68.8% since the peak and continue to trend downward
  • An FDA Vaccine Panel has recommended the approval of Pfizer’s youth vaccine for children ages 5 to 11; that decision is anticipated early next week
  • The percentage of fully vaccinated individuals in Davidson County is now at 58.3% (8.94% increase since August 4) and the percentage of partially vaccinated individuals is now at 63.19% (8.61% increase since August 4)

At this time, all other COVID-19 mandates will remain in place, such as proof of vaccination or a negative COVID-19 test for our adult events. 

We will continue to watch this situation closely as the safety of our guests and staff remains absolutely paramount, and as always we will implement policy changes in response to available data. We are hopeful that more widespread access to and adoption of the vaccine will further slide the scale in a positive direction, but we are prepared and willing to reinforce mandates as needed.  

To learn more about vaccine availability – which remains free without proof of insurance for everyone 12 years of age and older – and appointments, visit covid19.tn.gov/covid-19-vaccines/availability/. The COVID-19 vaccine for children ages 5 to 11 should be available as soon as early next month. 

Guests of all ages who feel more comfortable continuing to mask are welcome to do so. We also ask that visitors continue to practice social distancing and diligent hygiene practices but understand that COVID-19 vaccination is the most effective way to protect yourself, your family, and the community.  

Thank you all for continuing to work with us as we all adapt to the ever-changing landscape of COVID-19. 

The data presented above was collected from the following sources: 

https://data.tennessean.com/covid-19-vaccine-tracker/tennessee/davidson-county-tn/47037/

https://www.arcgis.com/apps/MapSeries/index.html?appid=30dd8aa876164e05ad6c0a1726fc77a4

Additional COVID Protocols

  • Continue to social distance by allowing six feet of distance between your party and the next as much as possible.  
  • Wash hands thoroughly and use available hand sanitizer stations frequently. 
  • Sanitation wipes are also available in high-touch areas and we ask that you wipe down exhibits after use. 
  • Check temperatures and symptoms before traveling to the science center and do not visit if you or someone in your family displays signs that indicate the presence of COVID-19.
  • Proof of vaccination OR a negative COVID-19 test will be required for all 21+ events.

While weekday afternoons are typically quieter times to visit, we can’t guarantee any one day will be less busy than another as crowds vary depending on holidays, school vacations, weather, and a number of other factors.

General admission discounts are unavailable as we recover from the significant financial impacts of our closure due to COVID-19 earlier this year. We appreciate your understanding!

Find further pricing information here.

Yes! We have special rates for groups of 20 or more individuals. Get full pricing details and book your group visit here

BE ADVISED

Not all Adventure Science Center coupons out there are legit. You’ll know you have the real deal if your coupon contains all of the following items:

  1. Our current logo with the copyright symbol
  2. An expiration date
  3. A coupon code

We DO NOT accept coupons from the following sites: couponsoar.com, promospro.com, scroogecoupons.com shacoupons.com, and i-funbox.com

(These are just a few of many sites offering fraudulent coupons for ASC admission.)

Parking is free for museum guests.

Typically, we only offer Sudekum Planetarium entry that coincides with purchase of admission. However, you can purchase a standalone ticket to a Saturday laser show. View our pricing.

If you’re a member of an Association of Science-Technology Center (ASTC) institution located more than 90 miles from Adventure Science Center — and you live more than 90 miles from ASC— you are eligible for free general admission for up to two adults and four children under 18 living in the same household. You must present your science center’s membership card, which includes the ASTC logo, along with your photo ID to receive this benefit. Find out more about the ASTC Passport Program.

Children under 18 must be supervised by an adult at all times.

We accept Visa, MasterCard, American Express, Discover. We do not accept personal checks.

MEMBERSHIP FAQ

You can purchase a membership online, by phone at (615) 401-5057, or in person at the Guest Services desk. You can also apply your admission tickets toward a new membership within 7 days of your visit (by phone or in person at the Guest Services desk only).

Admission tickets may be used towards an annual membership after your visit. Please show your receipt at the Membership Desk or call 615-401-5067 with your order number.

Office hours: Thursday – Monday, 10 am – 3 pm, and Saturdays until 6 pm

A membership is valid for one year from the date of purchase. Members receive an Adventure Science Center annual renewal notice when it is time to renew a membership.

Please note: If you are a current member, we will extend your membership for the length of time the museum is closed due to the COVID-19 situation. Thank you for your understanding and support!

Your membership is valid at the time of purchase and may be used immediately. You will receive an email to download your digital membership cards within three business days of your purchase. If you visit the science center before you have received your digital cards simply present your photo ID for membership verification. Please allow at least three (3) weeks for processing if you join by mail.

Adventure Science Center is a nonprofit, and your membership is a donation that helps to change lives through extraordinary experiences in science and innovation. Your membership is fully tax-deductible.

Add-ons such as Caregiver and Explorers Passes are not tax-deductible.

Only the primary or secondary adults listed on the membership are allowed to make changes.

Additions such as the Caregiver or Explorers Pass add-on can be made at any time. Add-ons will be valid through your membership expiration date.

You can upgrade your membership at any time.

Upgrade Options:

Pay the difference between your current level and the upgrade level and keep the same expiration date.

Pay the full amount of the upgraded level to renew your membership for another year and start enjoying the benefits immediately.

*Add-ons are only valid through your current expiration date. If upgrading to a new level for an additional year, the add-on will also have to be purchased to keep that benefits for the additional year.

Account updates such as email address or phone number can be made by contacting the membership desk via email or by calling the membership office at (615) 401-5067.

Memberships are non-refundable and cannot be transferred or cancelled before expiration.

Email your new information or call our Membership Team at (615) 401-5067, Thursday through Monday, 10 am to 3 pm, and Saturdays until 6 pm.

Email us or call (615) 401-5067, Thursday through Monday, 10 am to 3 pm, and Saturdays until 6 pm.

We do not share membership information with any third party. Members also may opt out of Adventure Science Center direct mail and e-newsletters.

We do not offer membership in the name of a child under 17 years of age.

The Endeavour level membership includes two additional guests per visit. Gemini and Voyager levels do not permit additional guests under the membership, but ALL members can purchase additional general admission passes at $2 off per ticket.

Yes, a nanny, babysitter or other caregiver can use your membership to bring your children to the science center with the Caregiver add-on.

The Caregiver add-on allows one unnamed adult to accompany your child(ren) under your membership when you aren’t present.

The caregiver must be at least 18 years old. Caregivers are not members, but they receive free admission when visiting with named member child(ren).

The caregiver must present: 1) a valid digital or physical membership card, and 2) a photocopy or digital photo of the photo ID of a designated adult named on the card.

All children 18 and under visiting the science center must be accompanied by an adult.

ASC memberships, reciprocal membership, coupons, and special offers do not apply to school group visits.

Member events are exclusive to member households only. Guests are not permitted to attend Members-Only events. 

Your membership expiration date is located under the barcode of your digital card or on the back of your physical membership card. Memberships to Adventure Science Center are valid for one full year from the date of purchase. As your expiration date nears, you will receive renewal notices via mail or email.

Your membership runs an entire year from the date of purchase. If you renew early, the new membership begins when your old membership expires.

You may renew at the Membership Desk, online, or by phone at (615) 401-5067 between Thursday and Monday, 10 am to 3 pm, and Saturday until 6 pm.

Core benefits include free unlimited General Admission for one year, free or discounted admission to 300+ ASTC museums, half-price Sudekum Planetarium tickets, discounted workshops, labs, camps, birthday parties, and more! Go to the Member Benefits page for a complete list of member benefits.

Please allow up to three (3) business days to receive the email containing your digital membership card.

Digital cards are sent via email to the primary member. Once downloaded, the digital cards are stored on the wallet app of your smart phone. 

When two adults are on the membership, the card will give the primary member the option to text or email the digital card to the secondary member.

Primary members can also text or email the digital card to a caregiver.

For questions about your digital card or to update your email address where the digital card will be sent, please call (615) 401-5067 or email the Membership Team, or read more about our digital membership cards.

Don’t have a smart phone? Physical cards available upon request.

Digital cards will be emailed out within three business days. If it has been longer than three business days, email the Membership Team, or call (615) 401-5067 to ensure the correct email address is on file. Please check all junk or spam folders for an email from Adventure Science Center at membership@cuseum.com.

Find out more about downloading and using your digital membership cards.

ASTC stands for the Association of Science and Technology Centers. Adventure Science Center is a member of ASTC.

ASC members have reciprocal admission privileges with other participating science and technology centers. Each institution has its own admissions policy, so call before you visit to get the details. Reciprocity extends only to general admission—it does not include free admission to additional attractions such as special exhibits, planetarium shows, simulator rides or giant-screen films. It also does not usually include museum store discounts. View a list of ASTC reciprocating facilities and learn more about the program.

Please familiarize yourself with all the rules applying to reciprocity with the ASTC Passport Program before you purchase your membership. Organizations may change their participation in the reciprocity program. We do not offer refunds due to changes in reciprocity.

NOTE: Per ASTC Travel Passport Restrictions, participating science centers must be 90 miles or further from both the Adventure Science Center and the member’s current residence in order to receive reciprocating benefits. Science centers in Murfreesboro and Tullahoma do not qualify for Adventure Science Center members to receive free or reduced admission rates.

Adventure Science Center does not participate in the ACM or AZA reciprocity programs.

Our members have reciprocal admission privileges with other participating science and technology centers. Simply present your active physical or digital Adventure Science Center membership card and valid photo ID at the ticket desk.

Each institution has its own admissions policy, so call before you visit to get the details. Reciprocity extends only to general admission—it does not include free admission to additional attractions such as special exhibits, planetarium shows, simulator rides or giant-screen films. It also does not usually include museum store discounts.  View a list of the ASTC reciprocating facilities. 

If you are going out of town and don’t have your digital or physical membership card, please email our Membership Team or call (615) 401-5067.

If you are a member from another ASTC museum visiting Adventure Science Center, present your current membership card from your hometown museum or science center and a valid photo ID. You will receive free general admission for up to two (2) adults and up to four (4) children (under 18 years old) in the same household. Guests are not included in our reciprocal policy, and general admission fees apply. View a list of ASTC reciprocating facilities.

No. To receive ASTC Travel Passport Program benefits, you must reside more than 90 miles from the center/museum you wish to visit.

Gift memberships can be purchased in two ways:

  1. Online – The membership begins the same day of purchase and the recipient will be notified via email of the gift within 3 business days.
  2. Gift Card – Purchase a gift card in the amount of the membership you’d like to give. The recipient can redeem the gift card at any date and the membership will begin on date of redemption. Gift cards can be purchased at the gift shop or by calling (615) 401-5057. Gift cards purchased over the phone will be mailed to you or the recipient along with a membership welcome letter.

To redeem your Adventure Science Center gift card for a membership, please visit our Membership Desk on your next visit or contact us at (615) 401-5057.

Access the membership email from your smartphone and click the “Download” button. Then tap “Add to Wallet” and select “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can then be accessed in your phone’s “Wallet” app at any time.

Android users need to download Wallet Passes from Google Play. After you have the app, access the membership email from your smartphone and tap “Download” in the membership email. The card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Simply contact us at membership@adventuresci.org or call (615) 401-5057 to request a physical card. The card(s) will be mailed to your address on file within three business days.

Simply contact us at membership@adventuresci.org or call (615) 401-5057 to request a physical card. The card(s) will be mailed to your address on file within three business days.

Android: Navigate to the back of the card by clicking the small “i” on the front of the card, then tap the “Share Pass” button to send the card to your secondary adult or caregiver.
iPhone: Click on the small “…” in the top right hand corner of the card, then tap the share button in the same spot to send the card to your secondary adult or caregiver.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there; it may be hiding). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

POLICIES

We ask all guests to adhere to the following policies when visiting Adventure Science Center.

ADULT SUPERVISION

In order to provide an enjoyable experience for our guests, we ask that an adult accompany children under the age of 16 at all times. Our exhibits are designed for adults to play and learn too!

MEDIA REQUESTS

Are you a member of the media and want to visit Adventure Science Center for public relations purposes? Please email Suzanna Best with a two-week minimum lead time and we’ll do our best to accommodate you!

FOOD & DRINK

Outside food and drink is not allowed inside Adventure Science Center or its exhibition galleries (including the adventure tower). Guests can purchase food from the in-house Subway and Vega Yogurt and Treats on the second floor, bring a lunch to enjoy outside at the picnic tables in the lower parking lot, or go offsite for food and return, showing their receipt to gain re-admittance.

SMOKING & E-CIGARETTES

In an effort to maintain a healthy environment for all visitors, our campus is tobacco-free. Tobacco use and smoking in all forms, including the use of electronic cigarettes and smoke-free oral tobacco products, is not permitted inside the facility or outside on the property, including the parking lots and picnic areas.

WEAPONS & FIREARMS

As authorized by T.C.A. Section 39-17-1359, except as stated below, Adventure Science Center does not permit firearms or weapons of any kind in the building, on the property, or in the parking areas. This policy includes individuals with carry permits.Adventure Science Center authorizes designated weapons to be carried by uniformed law enforcement officers, conducting official business or on-duty plainclothes law enforcement officers conducting official business, or off-duty law enforcement officers who are required by their agencies to carry weapons at all times (such as homeland security) – these individuals must check in with the security desk upon arrival.

MUSEUM PHOTOGRAPHY

Upon entering the museum, you may see a posted photography notice. We often work with local media to get the word out about the many fascinating and exciting things happening here, so you may see a camera crew on your visit. We also have photographers on staff taking photos and videos for marketing purposes. If you are uncomfortable being on camera, please inform the member of our staff (designated by a lanyard and/or name tag) who is either taking the photos or accompanying the media so we can respect your wishes.

©2021 Adventure Science Center
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